How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Hank Sullivan Your Own Question
Hank Sullivan
Hank Sullivan, Technician
Category: TV
Satisfied Customers: 265
Experience:  23 yrs. experience in electronics repair- experience in both shop and field service
26076593
Type Your TV Question Here...
Hank Sullivan is online now
A new question is answered every 9 seconds

Samsung LED TV screen turns solid green color during viewing.

Resolved Question:

Samsung LED TV screen turns solid green color during viewing. It covers the picture. It goes away once you turn off the TV and turn it back on.
Submitted: 6 years ago.
Category: TV
Expert:  Hank Sullivan replied 6 years ago.

Hank Sullivan :

Hello my name is Hank,

Welcome to Just Answer!
does this happen only when you are using cable/satellite or does this happen when you are watching a dvd also?

Customer:

Only happens when using cable. We have 2 Samsung LED's. At first, I thought it might be the cable but it occurs on any channel only w/ that TV. It doesn't do it every time you watch it. Sometimes the TV will be on for a while before the green screen appears

Hank Sullivan :

The green screen you are experiencing is related to a "miscommunication" between the cable box and the tv due to a "content protection" signal that is part of using an HDMI connection. . . . unfortunately,

Hank Sullivan :

this is all too common nowadays when connected with HDMI

Hank Sullivan :

the most reliable solution is to switch your connection type to component wires rather than HDMI when a problem of this type occurs often enough to interfere with your ability to enjoy the equipment

Hank Sullivan :

if you provide the exact model number then I can check to see if there is a software update for your model, however these updates rarely have any positive effect when there is a "content protection" error occurring (the green screen).

Hank Sullivan :

the green screen error is a result of the HDCP High-bandwidth Digital Content Protection security measures that can cause devices to fail to communicate, this only occurs when using the HDMI connections

Customer:

Thank you. I appreciate your help. At least there is nothing wrong with the TV. I am looking for the info to give you the exact model. So, it sounds like I need to contact TimeWarnerCable and tell them I don't want to pay for high definition

Hank Sullivan :

you can still get HD using the component wires. . .

Hank Sullivan :

and you won't have this kind of issue

Hank Sullivan :

what you don't want is the HDMI wire

Customer:

Buy new wires?

Customer:

What does HDMI stand for?

Hank Sullivan :

you can ask/make the cable company to give you the component wires instead

Hank Sullivan :

High Definition Multimedia Interface

Hank Sullivan :

I change customers over to component cables almost every day if they have this type of recurring problem

Hank Sullivan :

changing the box sometimes helps, but often does not

Customer:

Ok. We paid to have the TV wires hidden in the wall. So now we have to pay them again sounds like.

Hank Sullivan :

you can try to have the box replaced by cable company first

Customer:

The component cables just connect to the box, correct?

Hank Sullivan :

so you can avoid extra charges for in wall wiring

Hank Sullivan :

maybe, it depends on your hookup

Hank Sullivan :

if you have a receiver that controls everything then no,

Hank Sullivan :

if you do have a receiver and it is located physically near to the cable box, then you can just change the wires between the cable box and receiver to component and that can have a positive effect

Customer:

Didn't find the info. yet for TV. I think you gave me enough information though. Thanks so much!!!!! This issue has been driving us crazy.

Hank Sullivan :

 


Just a reminder, we do not get paid until you click the green ACCEPT button. If the information I have provided has been helpful then please consider my time as a valuable contribution to the resolution of your issue.


 


If I have helped you with your issue please click the green ACCEPT button.


 


Bonuses are greatly appreciated! If you can spare a moment, please leave Positive Feedback too!

Hank Sullivan :

have a great night!

Hank Sullivan :

if you have any further questions, just let me know

Hank Sullivan and 2 other TV Specialists are ready to help you