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Chuck Williams
Chuck Williams, Technician
Category: TV
Satisfied Customers: 3810
Experience:  Over 25 years of experience servicing AV electronics to component level, ISF and THX Cert.
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My Vizio TV Won't Connect To Netflix

Resolved Question:

Vizio TV won't connect to Netflix.

Submitted: 6 years ago.
Category: TV
Expert:  Chuck Williams replied 6 years ago.


What Internet connection do you have going to the TV?

Customer: replied 6 years ago.

Wireless-cable internet

Expert:  Chuck Williams replied 6 years ago.

And what happens when you go through the set up procedure in the Vizio menu?

Customer: replied 6 years ago.

Says unable to receive Netflix. All other apps are able to connect with wireless.

Expert:  Chuck Williams replied 6 years ago.
Oh, so every other Internet app works, just not Netflix?
Customer: replied 6 years ago.

Correct. My neighbours have a Sony and LG television with wireless-cable internet. They don't have a problem connecting to Netflix.

Expert:  Chuck Williams replied 6 years ago.
Then that has to be a programming glitch in this TV. Is this a new set? What's the model number?
Customer: replied 6 years ago.

It is a new set. 55". I don't have the model number as I am not at home.

Expert:  Chuck Williams replied 6 years ago.

If all other Internet functions are OK and your set is supposed to come with the Netflix app and it doesn't connect, that's the only thing it could be. But Vizio has issued firmware patches for various issues with their sets, but of course, they are model specific. So get back with the model number and I'll see what I can find out.

Customer: replied 6 years ago.

How do I get the firmware patches?

Expert:  Chuck Williams replied 6 years ago.

Just go to the Vizio website, click on Support and Downloads and it should be there. If there is any for your set, and the instructions for how to do it should be there.

If it turns out that there is no firmware update, and if you bought this TV locally, I would suggest taking it back for a new one or arranging for a warranty service call. If it's supposed to connect to Netflix and it won't (and your Internet is OK, which clearly it is), then this should totally be covered under warranty.

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