How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask bluextc89 Your Own Question
bluextc89, Technician
Category: TV
Satisfied Customers: 6556
Experience:  Small Business Owner.
Type Your TV Question Here...
bluextc89 is online now
A new question is answered every 9 seconds

Vizio HDTV's Volume Goes Up And Down On Its Own.

Resolved Question:

The volume on my Vizio HDTV goes up and down at will. It has nothing to do with the loudness of commercials - I have to use the remote all the time to keep the volume at the same level.

Why does that happen and how to fix it?

Submitted: 6 years ago.
Category: TV
Expert:  bluextc89 replied 6 years ago.
Thanks for stopping by.

Has the set always done this? Or is it a current problem that just started happening?

Is there anything connected to your TV - like Cable Box, DVD, Gaming system?
And does it do the same on those? Or just the regular TV?

If you have something connected to your TV - what cabling method are you using?

Expert:  bluextc89 replied 6 years ago.

From your Owner's manual: LINK (Page 35)

SRS TruVolume

When the programming switches to a commercial or when changing from channel to channel, volume fluctuations occur.
When turned 'ON', SRS TruVolumeTM provides the listener with a comfortable and consistent volume level.

Turn this option 'Off' when listening to music.

Check the Audio Settings menu and turn this on/off and see if it makes a difference.

Let me know what you find.


Customer: replied 6 years ago.

Can't find my ower's manual! Will try to find the Audio Settings menu but don't hold out too much hope! I am completely at a loss when it comes to electronics. Sorry! I think I need a real person to come and help.

Expert:  bluextc89 replied 6 years ago.

The blue text in my previous answer is clickable.

This will take you directly to a copy of your owner's manual that you can save.

I included the relevant part regarding SRS TruVolume.

You must use the original remote.

1. Press MENU
2. Then navigate to the AUDIO icon using the arrow buttons on the remote
3. Press OK
4. Use the arrows again to navigate to ADVANCED AUDIO
5. Press OK
6. Navigate to SRS TruVolume
7. Press the left or right arrow to toggle between ON and OFF
8. Whatever setting it is on now - make it the opposite.

Then Press BACK and Press EXIT


Let me know!

bluextc89 and other TV Specialists are ready to help you
Customer: replied 6 years ago.

Thank you SO much - now I can really enjoy my new TV!!