How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 12447
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

Model VL370M - How can you hook up wireless headphones

Customer Question

Model VL370M - How can you hook up wireless headphones?
Submitted: 6 years ago.
Category: TV
Expert:  Louie replied 6 years ago.
Hi and welcome to JustAnswer,

Thank you for your patience. Should you still need assistance...

Initially, post back with the brand and model number of the wireless headphones.

Offhand, but depending on the available input jacks of the wireless headphones, the white & red RCA jacks marked AUDIO OUT may be used.

Please post back how things turned up or should you need additional information.
Customer: replied 6 years ago.
Wireless headphones are Sony MDR-RF970RK. Used the white and red RCA jacks marked AUDIO OUT and they do not work. Battery is charged - power is on - green light lit - sound on TV still playing with no sound from the headphones.
Expert:  Louie replied 6 years ago.
I understand.

Using the Vizio's original remote:
  • press MENU;
  • press DOWN to highlight the Audio sub-menu;
  • press MENU;
  • press DOWN to select SPEAKERS;
  • press > to select OFF.
Customer: replied 6 years ago.


done that. speakers turn off on TV but no sound to headphones.

Expert:  Louie replied 6 years ago.

A possibility is that the Vizio is not directly receiving HDTV through an antenna or cable feed. Instead, there is a cable box or a satellite receiver. Is there a cable box or satellite receiver used and is it connected by HDMI?
Customer: replied 6 years ago.
There is a cable box connected by HDMI
Expert:  Louie replied 6 years ago.
Appreciate the information.

That would be the reason or more particularly, the restricting implementation of HDCP (High-bandwidth Digital Content Protection) for copyright protection on HDMI transferred signals.

A workaround is to connect the Sony's input to the analog audio out of the cable box (if available).
Customer: replied 6 years ago.
No analog audio out on cable box. Will take back headphones.