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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My TV picture wont show up. What can I do to fix it

Customer Question

My TV picture won't show up. What can I do to fix it?
Submitted: 6 years ago.
Category: TV
Expert:  Dan replied 6 years ago.
Thanks for the question. My name is Dan.

- Audio working OK?
- Can you bring up the TV's on screen menu?

Kindest regards,
Dan T.
Customer: replied 6 years ago.

the audio is working fine - the menu and input button do nothing - screen is completely black

Expert:  Dan replied 6 years ago.
Ok. Try this... turn off all the lights, then turn the TV on so you can hear the audio. Though the screen is very dark, does it appear to glow slightly? It might appear dark gray, as opposed to totally black.
Customer: replied 6 years ago.
I am at work - will have to try this evening
Expert:  Dan replied 6 years ago.
No problem... respond at your convenience.
Customer: replied 6 years ago.
Ok the room is black the audio is on and it is completely black no grey at all