TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

TV

I Have direct tv and and a vizio televison. It was working

Customer Question
fine until the interface froze...
I Have direct tv and and a vizio televison. It was working fine until the interface froze up on me. I thought it was the remote, so per direc tv procedure I reset the remote to factory default. Now when i turn the televion on i can see anything other the a blu sccreen the says "No Channels in the Master List" I lost the original vizio remote but do have side buttons. My white directv remote is only allowing me to turn the televion on and off. How can i fix this.
Submitted: 7 years ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 17 minutes by:
11/22/2010
TV Technician: Tim Nolan, TV Repair Technician replied 7 years ago
Tim Nolan
Tim Nolan, TV Repair Technician
Category: TV
Satisfied Customers: 19,454
Experience: Factory trained TV repair technician. U.S. NAVY trained.
Verified

 

Thank you for posting your question on Just Answer! I will be happy to help you with this problem. Can you please give us some more information so I can better answer your questions.

 

-What is the model number for the television? (this can be found on the back of the unit)

-How old is the unit?

- Do you have this problem while watching all different devices hooked to this television? (DVD player, cable, satellite, game counsel, ect.)

-Do any of the buttons on the tv itself do anything?

 

Please give me this information and I will be happy to assist you further.

Thank you,

Tim Nolan

Ask Your Own TV Question
Customer reply replied 7 years ago
Model: VT420M
Age: <1 year
Problem: My remote wont control the input to reach anything. I can see the cable box on,and the dvd player on, but it wont do anything . all i see is a blue screen.
The volume works on the remote and television. The channel does not. I can see the LED on the cable box glow when i mash the buttons not happen though.
TV Technician: Tim Nolan, TV Repair Technician replied 7 years ago

If you press the input button on the tv itself, it does nothing?

 

Tim

 

Ask Your Own TV Question
Customer reply replied 7 years ago
it prompts a menu, and it alows me to move the cursor, but not make a selection. would here is a video explaining the problem. let me know wht eles i can show you.

http://www.youtube.com/user/thisisronschannel?feature=mhsn#p/u/0/nQwWLfyWCrc
TV Technician: Tim Nolan, TV Repair Technician replied 7 years ago

When I go to that link it says "This channel is not available"

 

Tim

 

Ask Your Own TV Question
Customer reply replied 7 years ago
http://www.youtube.com/watch?v=nQwWLfyWCrc
TV Technician: Tim Nolan, TV Repair Technician replied 7 years ago

And you get that bouncing message on the screen if you go to the DVD or the cable box input?

 

Tim

 

Ask Your Own TV Question
Customer reply replied 7 years ago
i get no response from the cablebox or dvd player. i can see the light on the box, showing that it makes a connection. It just dosent do anything on the screen
TV Technician: Tim Nolan, TV Repair Technician replied 7 years ago

There are a couple of things that could cause this, unfortunately there is no reset for this television other than unplugging it. It will have an internal failure at this point. I will try to explain the possibilities the best I can.

 

First you could have a failure in the power supply, we have seen some capacitors fail in your model and cause funky problems like this. If this is the case you could be looking at somewhere around $175-$200 to fix the set. IF the power supply had to be replaced you could be looking at $250-300

 

Next could be the main board, this would not be good news because you could be looking at $300-$400 for the repair (I know this is up there in the price range and most likely getting over the cost of a new set)

 

Any of these could cause your problem, but it will require troubleshooting to determine the exact cause of your problem. If you have experience, and test equipment and would like to attempt some troubleshooting I will be happy to assist you, however if you do not have equipment or experience then you would need a repairman at this time to get an exact diagnosis. I am sorry that I don't have a quick fix or easy answer for you on this one, it is definitely an internal failure.

 

 

If you would like any additional information or have more questions please don't hesitate to ask!

 

Please never accept an answer until you are 100% satisfied and feel you can leave positive feedback. If I have answered your questions and met your needs then please press the green "accept" button. Otherwise please feel free to ask anything else to get your problem resolved. Positive feedback is always appreciated!

Thank you,
Tim Nolan

Tim Nolan
Tim Nolan, TV Repair Technician
Category: TV
Satisfied Customers: 19,454
Experience: Factory trained TV repair technician. U.S. NAVY trained.
Verified
Tim Nolan and 87 other TV Specialists are ready to help you
Ask your own question now
Customer reply replied 7 years ago
I'll agree to pay you because of your time spent, and your service to the country (thank you) but, the problem was with the remote. When I called direct tv the walked me through how to re-set to thefacctory default and then reprogram it. All is well now, hope you have a great thanksgiving, and thanks foryour time.
Ask Tim Nolan Your Own Question
Tim Nolan
Tim Nolan
Tim Nolan, TV Repair Technician
Category: TV
Satisfied Customers: 19,454
19,454 Satisfied Customers
Experience: Factory trained TV repair technician. U.S. NAVY trained.

Tim Nolan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,950 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,429 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I have a Dishnetwork subscription as my TV satellite and I
I have a Dishnetwork subscription as my TV satellite and I could not access my dish network, since I have TV connection directly attached to my dish network receiver. Is there some sort of a code to b… read more
Jack
Jack
technician
factory trained engineer
2,159 satisfied customers
I have a hitachi ultrascan hd tv and dish satellite. It
I have a hitachi ultrascan hd tv and dish satellite. It worked well for a couple years but then it quit showing the picture in tv mode. Only the sound. When playing a dvd it is fine. … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
I have Direct TV satellite and when I connect Amazon or
Second opinion] I have Direct TV satellite and when I connect Amazon or netflix the picture starts and stops with a circle… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
321 satisfied customers
Have a satellite receiver with its remote. Can not get the
have a satellite receiver with its remote. Can not get the remote to turn the tv off with the supplied numbers forvizio tv .I have a 20.1 remote device ,that dish network supplied. … read more
Harry
Harry
514 satisfied customers
I have Direct TV satellite and when I connect Amazon or
I have Direct TV satellite and when I connect Amazon or netflix the picture starts and stops with a circle … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
I'm having issues with my satellite, and the technician
I'm having issues with my satellite, and the technician instructed me to check the input...the only button I can find on the TV is the on/off...I have never used the original remote (used the satellit… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,653 satisfied customers
I have satellite service from Dish and all the lights on my
I have satellite service from Dish and all the lights on my reciever are on but my tv, even after i have disconnected it and reconnect it then chose the input HDMI the tv keeps saying "no signal..it k… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,497 satisfied customers
I have satellite service from Dish and all the lights on my
I have satellite service from Dish and all the lights on my reciever are on but my tv, even after i have disconnected it and reconnect it then chose the input HDMI the tv keeps saying "no signal..it k… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,653 satisfied customers
New TV cannot find satellite. Checked with Dish. We went
New TV cannot find satellite. Checked with Dish. We went through all of their normal procedures. Couldn't figure it out. Suggested that I contact you. … read more
Expert-Repair
Expert-Repair
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
11 satisfied customers
I'm unable to get my tv to work with my satellite system.
I'm unable to get my tv to work with my satellite system. And I can't locate the screws to hold the bases on … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
My tv will not go back to satellite. What do I do? Broksonic
My tv will not go back to satellite. What do I do? … read more
Louie
Louie
Technician
Associate Degree
2,950 satisfied customers
I am trying to get my rv trailer to recognize satellite. I
I am trying to get my rv trailer to recognize satellite. I have tried the control and flipped trough source but doesn't seem to work. … read more
stevenl1469
stevenl1469
25 satisfied customers
Does not recognize input from satellite. Have recycled
Does not recognize input from satellite. Have recycled satellite box, powered on and off the TV. Going to menu shows all non-TV inputs non-available. Master satellite box in another room works fine. L… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,275 satisfied customers
Having trouble getting satellite channels to load on my new
Having trouble getting satellite channels to load on my new 40" ES400Z TV can youhelp … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I'm trying to hook up Apple TV. I have Dish satellite
I'm trying to hook up Apple TV . I have Dish satellite connected on one HDMI Port and the Apple on the other HDMI Port but the tv isn't seeing the Apple tv … read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,067 satisfied customers
My satellite on bedroom & downstairs working great. Upstairs
My satellite on bedroom & downstairs working great. Upstairs it says: No cable connected HDMI (1) check the cable connections and the settings of your source device. (2) press source on remote to sele… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
When off the satellite feed, the screen displays alternating
when off the satellite feed, the screen displays alternating black an white vertical stripes. When feed is thru Satellite, there is background interferrence - horizontal lines and intermittent scrambl… read more
Jack
Jack
technician
factory trained engineer
2,159 satisfied customers
My Insignia Tv won't play my dish satellite. I was told it
My Insignia Tv won't play my dish satellite. I was told it needed to be set to air? what ever that means. It's not in the manual?… read more
Rod
Rod
TV & Communications Sys Repair
Graduate Certificate
2,355 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x