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cant play a DVDscreen says

Customer Question
can't play a DVD screen says...
can't play a DVD

screen says "loading" and then "No Disc"

my TV/DVD/VCR Combo model # XXXXX XXXXX

never use to have a problem playing a DVD

VHS works just fine

how do i get my answer?
Submitted: 8 years ago.Category: TV
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Answered in 4 hours by:
6/16/2010
TV Technician: Louie, Technician replied 8 years ago
Louie
Louie, Technician
Category: TV
Satisfied Customers: 13,497
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Hi and welcome to the site,

Initially, the described symptom indicates that the laser lens is unable to detect much less read the DVD disc loaded. While this could be caused by a weak laser reader, it could also be caused by dust particles or dirt.

Offhand, the only easy user doable try of a fix is to clean the inside of the DVD drive (with the tray open) using a can of compressed air. Thereafter, the laser lens would have to be cleaned with the use of a DVD drive cleaner.

Good luck and thank you for asking.


Edited by Benimur on 6/16/2010 at 7:28 AM EST
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Customer reply replied 8 years ago

i tried using the compressed air in a can, i attached the little plastic tubing and held the end of the tubing near the opening of the DVD.....gave several short bursts of air

 

tried to play a DVD...same message "loading" and then "no disc"

 

so i tried the compressed air again

 

still no luck

 

so i tried Memorex OptiDisc....i inserted the disc, message said "loading" and then "no disc"

 

so now what do i do?

TV Technician: Louie, Technician replied 8 years ago
If cleaning was not corrective, then it would most likely be a failed laser pickup.

Due to cost and replacement parts availability, a workaround maybe considered by adding an external DVD player.


Edited by Benimur on 6/16/2010 at 8:44 PM EST
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Customer reply replied 8 years ago

wow, i don't like that answer

 

you can't help me fix it then

TV Technician: Louie, Technician replied 8 years ago
Perhaps another member could offer an alternate approach to your concern. I have opted out.

Again, good luck with the Polaroid.


This is not an Info Request.


Edited by Benimur on 6/17/2010 at 2:05 AM EST
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Customer reply replied 8 years ago
Relist: can i try another expert?.
can i try another expert?
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