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I cant get the main menu when I turn my BD-P3600, nothing…

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I can't get the main...
I can't get the main menu when I turn my BD-P3600, nothing but horizonal colored lines that look like their frozen. I've opened & closed the tray & nothing changes. Thanks-Ron
Submitted: 8 years ago.Category: TV
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Answered in 10 hours by:
6/11/2010
TV Technician: Joe, Electronic Tech replied 8 years ago
Joe
Joe, Electronic Tech
Category: TV
Satisfied Customers: 831
Experience: Over 30 years in electronics, Board Repair, TV's, Gaming,
Verified

You need to leave it unplugged from the wall for 40 MIN, and that will reset the processor.

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Customer reply replied 8 years ago
I left it unplugged over-night, it's still frozen. this all started when I put in an older dvd & entered "widescreen" from its main menu. a few hours before I played a picture cd & it worked fine-Ron
TV Technician: Joe, Electronic Tech replied 8 years ago
Then the main board needs replaced.
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