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Why does my Sony Wega 3LCD picture have a green color to it

even though I change the...
Why does my Sony Wega 3LCD picture have a green color to it even though I change the hue and other settings?
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Answered in 4 hours by:
5/17/2009
Tim Nolan
Tim Nolan, TV Repair Technician
Category: TV
Satisfied Customers: 19,454
Experience: Factory trained TV repair technician. U.S. NAVY trained.
Verified
Customer

 

 

Thank you for posting your question on Just Answer! I will be happy to help you with this problem. Can you please give us some more information so I can better answer your questions.

 

-What is the model number for the television? (this can be found on the back of the unit)

-How old is the unit?

- Do you have this problem on all inputs? (dvd, cable, satellite, ect.)

-is this an overall green hue or does it have blotchy green places?

 

Please give me this information and I will be happy to assist you further.

 

Thank you,

Tim Nolan

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Customer reply replied 8 years ago

Thank you for answering about the Sony 3LCD TV.

The model # XXXXX: KDF-E50A10

It has a green hue overall on both cable and dvd.

Thank you again.

I am afraid I have no good news for you..

 

The problem you are describing is very common in your model, what has happened is the optical engine has failed and needs to be replaced. This is bad news because to have one replaced will run over $1000 in most cases. Sony had a major problem with these over time and actually had a extended warranty on them, where Sony was replacing them free of charge. However most of these warranties have now expired and they are no longer repairing these problems at their cost. You need to contact a local authorized servicer in your area and give them your model and serial number, they will be able to determine if your set is still covered under the warranty. If it is then they will be able to repair it at no charge to you.

 

If your set is not found to be under the warranty then the only good advice I can give you is to call sony customer service and complain to them, allot of the times they will still repair this set for you at no cost or offer you a new set at a "discounted" price.

 

Again I am sorry I don't have a quick fix or easy answer for you on this one, but the optical block will need to be replaced. Hopefully you are under warranty but if not calling Sony and complaining is your best course of action at this point.

 

 

If you would like any additional information or have more questions please don't hesitate to ask!

 

Please never accept an answer until you are 100% satisfied and feel you can leave positive feedback. If I have answered your questions and met your needs then please press the green "accept" button. Otherwise please feel free to ask anything else to get your problem resolved. Positive feedback is always appreciated!

Thank you,
Tim Nolan

Tim Nolan
Tim Nolan, TV Repair Technician
Category: TV
Satisfied Customers: 19,454
Experience: Factory trained TV repair technician. U.S. NAVY trained.
Verified
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Tim Nolan
Tim Nolan
Tim Nolan, TV Repair Technician
Category: TV
Satisfied Customers: 19,454
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Experience: Factory trained TV repair technician. U.S. NAVY trained.

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