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My samsung dlp tv has no sound or picture. just changed the

Customer Question
lamp. when turned on manually...
My samsung dlp tv has no sound or picture. just changed the lamp. when turned on manually, the lamp light is green and you can hear a clicking sound.
Submitted: 9 years ago.Category: TV
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Answered in 9 minutes by:
1/10/2009
TV Technician: Brad829, Technician replied 9 years ago
Brad829
Brad829, Technician
Category: TV
Satisfied Customers: 335
Experience: Many years repairing TV's, radio's and hold a Extra class Ham radio License.
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HelloCustomer thanks for requesting me and I will try and help you out. I will need the make and model of your DLP TV before I can start.
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Customer reply replied 9 years ago

samsung, HLR5677W, AND BY THE WAY WE CAN'T TURN OFF TV FROM POWER BUTTON AS WELL, WE HAVE TO UNPLUG IT. THANKS

 

 

TV Technician: Brad829, Technician replied 9 years ago
HiCustomer Thanks for requesting me to help you out. There are some things to check. First see that none of the wires or cables were disturbed when you replaced the lamp. Can you tell me why you thought your lamp was bad? Does the colorwheel turn? if there are any fans, are they running? I am looking for a manual for you now.
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Customer reply replied 9 years ago
WELL, AT FIRST IT WAS JUST TURNING OFF BY ITSELF PROBABLY 2-3 TIMES A WEEK. THEN CAME A TIME THAT IT WONT JUST TURN ON ANYMORE, I MEAN NO PICTURE. I THINK THE FAN IS STILL RUNNING COZ WHEN I PLUG IT AND TURN ON POWER BUTTON, I CAN HEAR THE FAN GOING BUT THERE'S A CLICKING SOUND BUT TO TURN IT OFF I HAVE TO UNPLUG IT. THE COLORWHEEL I DONT KNOW IF IT STILL TURNS OR NOT. HOW CAN I TELL? DO I HAVE TO OPEN THE TV WHERE WE REPLACE THE LAMP?
TV Technician: Brad829, Technician replied 9 years ago
Thanks for being patientCustomer I believe the problem is beyond the bulb issue. It seems you may have a powersupply issue. This is normally not something you want to get into unless you have the knowledge. My suggestion to you is to contact a serviceman for your TV. As long as the bulb is good, I believe that's as far as you should go. The clicking sound is normal and is the startup circuit for the bulb and other parts of the TV. You will be best served with a tech on premise to fix your set.

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Brad829
Brad829, Technician
Category: TV
Satisfied Customers: 335
Experience: Many years repairing TV's, radio's and hold a Extra class Ham radio License.
Verified
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Brad829
Brad829, Technician
Category: TV
Satisfied Customers: 335
335 Satisfied Customers
Experience: Many years repairing TV's, radio's and hold a Extra class Ham radio License.

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