How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Neil Your Own Question
Neil, Technician
Category: TV
Satisfied Customers: 857
Experience:  More than 10 years experience repairing TV's and electronics equipment.
Type Your TV Question Here...
Neil is online now
A new question is answered every 9 seconds

Toshiba. Tv. the volume is not working. the picture is fine

Customer Question

Toshiba. Tv. the volume is not working. the picture is fine but no sound is coming out
Submitted: 8 years ago.
Category: TV
Expert:  Neil replied 8 years ago.



Thank you for using JustAnswer.


What is the model number of your TV?


Customer: replied 8 years ago.

where would that be located on the tv?


Expert:  Neil replied 8 years ago.

At the back of the TV, usually printed on a white sticker.


Customer: replied 8 years ago.

model number is XXXXX follows


Expert:  Neil replied 8 years ago.

I'm assuming that you check that the volume is not set low or the TV is not in MUTE.


This problem of no audio on your TV is caused by a MUTE transistor that failed. If you are doing the repair on your TV, I can give you the location and part number.


I hope this answers your question and if you have more please feel free to ask.


Please click the green ACCEPT icon if you feel I have given a complete answer, and you can leave positive feedback. Positive feedback and bonuses are always greatly appreciated!





Customer: replied 8 years ago.
my wife found a switch on the back of the tv that turns the volume off and on. Thank you though. haha
Customer: replied 8 years ago.
now we just can turn the volume down
Expert:  Neil replied 8 years ago.

When you turn the volume up does it display on the screen that the volume is going up?