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2015 ford explorer. while driving a warning light came on…

Customer Question
2015 ford explorer....

2015 ford explorer. while driving a warning light came on saying transmission not in park. pulled vehicle to the side of the road put the shifter into park., vehicle would not come out of park, windows did not work, and vehicle would not shut off. vehicle was towed to a ford dealer, this was on christmas day, vehicle was not lood at until the next day. mechanic stated battery was dead, he charged battery and tested electrical system. he stated no codes were found , therefore nothing wrong with vehicle. found several other vehicles have had same problem please help me.

Mechanic's Assistant: Do you have a scan tool to read the codes?

No

Mechanic's Assistant: Are you fixing your Explorer yourself? What have you tried so far?

No, at present vehicle is at a ford dealer. vehicle purchasedhah about one month ago.have not put 500 miles on unit since purchased.

Submitted: 1 month ago.Category: Transmissions
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Answered in 5 hours by:
12/27/2017
Transmission Mechanic: Todd Audette, A.S.E Certified Master Technician replied 1 month ago
Todd Audette
Todd Audette, A.S.E Certified Master Technician
Category: Transmissions
Satisfied Customers: 283
Experience: GM Transmission Technician
Verified

Hi my name is*****'m an A.S.E Certified Master Technician with 30 yrs experience. I'm reviewing you question and would be happy to assist you.

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Transmission Mechanic: Todd Audette, A.S.E Certified Master Technician replied 1 month ago

Is the vehicle still covered under warranty

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Customer reply replied 1 month ago
no
Transmission Mechanic: Todd Audette, A.S.E Certified Master Technician replied 1 month ago
The selector lever needs to be replaced. There is a service bulletin that the ford dealership should know about addressing your concern. The TSB# ***** *****
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Transmission Mechanic: Todd Audette, A.S.E Certified Master Technician replied 1 month ago
I hope you're satisfied with my answer and would kindly leave me a 3-5star rating for my assistance. Thank you
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Todd Audette
Todd Audette
Todd Audette, A.S.E Certified Master Technician
Category: Transmissions
Satisfied Customers: 283
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Experience: GM Transmission Technician

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