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Jared D
Jared D, ASE Master Mechanic
Category: Transmissions
Satisfied Customers: 1782
Experience:  Shop Supervisor at County Fleet
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While idling the transmission stays in neutral when the

Customer Question

While idling the transmission stays in neutral when the shifter is moved to forward or reverse. Is there a reset mechanism? Do we need to get it towed?
Submitted: 1 year ago.
Category: Transmissions
Expert:  Jared D replied 1 year ago.

To clarify, the transmission won't go into any gear, reverse or drive?

Do you feel confident trying to check the fluid level?

Had the vehicle been running differently prior?

Do you see any fluid leaks?

Customer: replied 1 year ago.
even though shifter will move it stays in neutral.
Not sure where transmission fluid goes.
Vehicle OK prior.
No leaks.
Expert:  Jared D replied 1 year ago.

The transmission dipstick is on the passenger side near the back of the engine. It is secured with a small 10mm bolt that you have to remove in order to pull the dipstick out.

With the engine idling in park, pull the dipstick, wipe it clean and then put it back in all the way for about 2 seconds and then pull it back out and check the fluid level. If the fluid is in normal operating range, then the transmission is likely bad and you will need to have it towed to a transmission shop.

If the fluid is low, you could try adding fluid to see if it will go into gear. The transmission fluid will usually have to be at least 4 pints low before it will keep the transmission from engaging.

Expert:  Jared D replied 1 year ago.

This diagram might help a little:

Expert:  Jared D replied 1 year ago.

Let me know if you need additional information. I would love to help if you still need assistance.

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