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Nav system touch screen is acting weird and not recognizing…

Customer Question
Nav system touch screen...

Nav system touch screen is acting weird and not recognizing most touch. 2009 camry hybrid.

Mechanic's Assistant: Is the device aftermarket, or did it come with the vehicle?

Came with vehicle. Bought new.

Mechanic's Assistant: Are you fixing your Camry Hybrid yourself? What have you tried so far?

I brought to dealership, and they said they won't touch it and it will be $3700. I have not attempted to fix myself.

Submitted: 3 months ago.Category: Toyota
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Answered in 28 minutes by:
3/29/2018
Toyota Mechanic: Pete, Auto Service Technician replied 3 months ago
Pete
Pete, Auto Service Technician
Category: Toyota
Satisfied Customers: 33,003
Experience: Over 17 years diagnosing and repairing automobiles various makes and models with some training and certifications.
Verified

Hi, my name is ***** ***** I will be happy to assist with this today.In some cases, I may need more info to assist better.I apologize for any delay.
I am here Sundays through Thursdays from around 5 am to 2 pm Mountain time.If you respond and I do not respond back right away I will do so as soon as I can.

Was anything done on your vehicle that may have caused this issue before the fault occurred?

Let me know, thanks, Pete.

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Customer reply replied 3 months ago
Started to act weird after my last oil change. June 2017. Asked dealer if they mess with wires or sensors at all, and they say they did not. Otherwise, nothing of significance comes to mind that may have caused the malfunction.
Toyota Mechanic: Pete, Auto Service Technician replied 3 months ago

You may have a faulty navigation receiver.This is the most common cause of this issue.I will post the check steps for you to follow below.You will want to follow this procedure and it will point you in the right direction.I suspect it will need to be replaced though unfortunately.The quote you have from the dealer is for a new one as they are expensive.But you can locate a used one online or at http://www.car-part.com for a far less cost and have a dealer install and program it to work in your model.

https://www.dropbox.com/s/hn7izb82x1ct4wy/td-03-29.pdf?dl=0

Here is the display check mode and diagnostic procedure:

https://www.dropbox.com/s/3i2c1a4eb9bn22q/dia-03-29.pdf?dl=0

https://www.dropbox.com/s/t2eeimxhzdkeby4/che-03-29.pdf?dl=0

If more help is needed, use the reply tab to continue our conversation. If no further assistance is needed, kindly rate my service, your 5-star rating is appreciated ( should be a link to click on here or above).You can rate at any time and we can continue to work on your question as this will not close out your question.I work on delivering the best answer and help here but in some cases, it can be difficult to do without seeing the vehicle.

Thanks Pete

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Pete, Auto Service Technician
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