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It won't shut off. I tried holding the start button down for…

Customer Question
It won't shut off...

It won't shut off. I tried holding the start button down for several seconds, but nothing happened The button seems to be dead. Help!

Mechanic's Assistant: Will the headlights turn on? Is the battery fully charged?

Hold on.

Mechanic's Assistant: What is the model/year of your Toyota?

It's an 07 prius

Mechanic's Assistant: Are you fixing your Prius yourself? What have you tried so far?

My son is trying, He held the start button down for five seconds. He waited a second or two, then pressed it down again twice , rapidly. Nothing happened.

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

No. I think I explained everything.

Submitted: 3 months ago.Category: Toyota
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Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 3 months ago

When you have an answer, call me on the phone, pls. (***) ***-****.

Answered in 13 hours by:
3/25/2018
Toyota Mechanic: Ted Ritter, Toyota Master Tech replied 3 months ago
Ted Ritter
Ted Ritter, Toyota Master Tech
Category: Toyota
Satisfied Customers: 4,715
Experience: Toyota Master Tech, ASE Certified
Verified

Hello, I see you have been waiting a while for a response, was the problem resolved or do you still need help with this?

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Customer reply replied 3 months ago
Need help
Toyota Mechanic: Ted Ritter, Toyota Master Tech replied 3 months ago

When you get in the car with the key in the slot, press the button twice without stepping on the brake, does the light go orange and do the dash lights turn on?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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