Toyota

Have Toyota Questions? Ask a Mechanic for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Toyota Sequoia 2011 - Rear Lift gate will not open all the…

Customer Question
Toyota Sequoia 2011 -...

Toyota Sequoia 2011 - Rear Lift gate will not open all the way.

Mechanic's Assistant: Are you fixing your Sequoia yourself? What have you tried so far?

The lift gate opens now about 75% the height when it was new. Even if I push it up higher, it falls down about 6 inches. Power close works fine. There are two piston like devices that I believe are:

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

Part No. 68907-0C011 - Passenger Side
Part Description STAY SUB-ASSY, BACKPart No. 68908-0C011 - Driver Side
Part Description STAY SUB-ASSY, BACK

Submitted: 4 months ago.Category: Toyota
Show More
Show Less
Ask Your Own Toyota Question
Answered in 5 hours by:
3/19/2018
Toyota Mechanic: Peter Bagley, Auto Service Technician replied 4 months ago
Peter Bagley
Peter Bagley, Auto Service Technician
Category: Toyota
Satisfied Customers: 1,293
Experience: master tech at Toyota dealer
Verified

Hello and welcome to just answer, my name is ***** ***** master tech of over 40 years experience here to help. I cannot see or hear your vehicle so I rely on your patience and input to my questions so I can help you better.I have read your notes and have a question before we proceed.

Ask Your Own Toyota Question
Customer reply replied 4 months ago
i did not see a question in your response. what do you need to know?
Toyota Mechanic: Peter Bagley, Auto Service Technician replied 4 months ago

That's strange as I did type you some notes? Any way I will do again. Have you contacted a dealer on this issue as it has been on on going issue with Toyota with a couple similar models with these parts you listed . The have known about this for some time now so you may get assistance with the repair. There was a bulletin on this as well but don't know if still applies. It seems those items fail and need to be replaced. There is also a lot of communication on forums on the net for this same issue you may want to verify my info . I know that if you have been a loyal customer of Toyota it holds a good standing when dealing with matters like this to get assistance in doing repairs like this so it won't hurt to ask the dealer or Toyota customer service as well.

Ask Your Own Toyota Question
Toyota Mechanic: Peter Bagley, Auto Service Technician replied 4 months ago

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know. In the process of helping you I will use sources from all different places that I feel fit and to the point that will speed up my help for you. This may include links, videos, shop notes and procedures as well as my own personal experience of over 40 yrs in the trade.

Ask Your Own Toyota Question
Customer reply replied 4 months ago
I have not taken this to the dealer because I assumed this issue was out of warranty. So are you saying that it may be covered or partially covered by a Toyota bulletin? Is there any way for you to send me a copy of the bulletin?Regards,Gary
Toyota Mechanic: Peter Bagley, Auto Service Technician replied 4 months ago

the builtin is not actually a repair builtin but tech notes as Toyota is dragging their feet on this, but I have a link that has many issues from other people like you that may fuel the need to contact Toyota customer service on this issue as they may help with this issue , won't hurt to help It could also be just a reprogramming or alignment to the door as you will read in the forum I send.

Ask Your Own Toyota Question
Toyota Mechanic: Peter Bagley, Auto Service Technician replied 4 months ago
Ask Your Own Toyota Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a toyota mechanicLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Peter Bagley Your Own Question
Peter Bagley
Peter Bagley
Peter Bagley, Auto Service Technician
Category: Toyota
Satisfied Customers: 1,293
1,293 Satisfied Customers
Experience: master tech at Toyota dealer

Peter Bagley is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

THANK YOU, THANK YOU, THANK YOU!! I've got my baby back. Tomorrow I will get a tank of high octane, remove the top, go for a long long ride and enjoy my car. THANK YOU!

JugheadUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Chris (aka-Moose)

Chris (aka-Moose)

Auto Technician

1,104 satisfied customers

16 years of experience

Marty

Marty

ASE Certified Technician

197 satisfied customers

ASE & Bosch Master Tech. 30 years experience.

Amedee

Amedee

Toyota Technician

1,243 satisfied customers

ASE certified tech advanced level specialist. Wisconsin certified emissions state inspector

Anthony

Anthony

ASE Certified Technician

401 satisfied customers

ASE Master Automobile Technician with over 20 years exp. in this field.

Richard

Richard

ASE Certified Technician

9 satisfied customers

Toyota tech. ASE Certified Technician

Skyvisions

Skyvisions

ASE Certified Technician

13,051 satisfied customers

Toyota Master Diagnostic

Genchi Genbutsu

Genchi Genbutsu

Toyota Master Technician

3,761 satisfied customers

Toyota Certified Master Diagnostic Technician, ASE Master Technician with L1 Advanced Engine

< Previous | Next >

Related Toyota Questions
2006 LX470. Rear end goes all the way up and stays in this
2006 LX470. Rear end goes all the way up and stays in this position. Rear ahc controller issue. Any quick fix to get me through til Monday. Driving over two Mr passes today with family... thank you … read more
Roy
Roy
shop foreman
Associate Degree
4,300 satisfied customers
Lift gate on 2008 will not close. Sequoia. The lock
The lock mechanism looks closed so it will not go over the lock bar … read more
Peter Zavarelli
Peter Zavarelli
Automotive Diagnostic Specialist
General auto certifications
415 satisfied customers
I can't open the back hatch. 2008 Highlander. The rear hatch
yes. the rear hatch is stuck shut. I've tried the button on the key fob, inside the car by the driver's seat. I've tried it with both the automatic button in the glove box both on and off. I've taken off the cover on the inside of the lift gate to try and do it manually. When I push that down, nothing happens. If i "muscle it" when I push that lever down the right side opens a little but the left side doesn't move at all. … read more
Dan
Dan
Dealership Technician
Associate Degree
2,108 satisfied customers
2003 Toyota 4 runner height control too gh and not low
2003 Toyota 4 runner height control too high and not low enough. Control system works for high, neutral and law. Also when setting high position it goes way high out of sight. I stop raising in high p… read more
Chris (aka-Moose)
Chris (aka-Moose)
Auto Technician
Vocational, Technical or Trade School
1,104 satisfied customers
It's a 2011 sequoia the botton that you can push on the back
It's a 2011 sequoia the botton that you can push on the back hatch to close it isn't working is there a reset button or something I pushed that would make it not work … read more
Dan
Dan
Dealership Technician
Associate Degree
2,108 satisfied customers
O3 Toyota 4 runner rear hatch will not open I do not hear
O3 Toyota 4 runner rear hatch will not open I do not hear the electric latch working … read more
sprinkles08
sprinkles08
Technician
High School or GED
17,759 satisfied customers
Sequoia: I have a brake issue with a 2006 Toyota Sequoia. The
I have a brake issue with a 2006 Toyota Sequoia. The brakes perform well in normal driving. The issues are: 1) the brake pedal will go to the floor in about 2 seconds with steady foot pressure. 2) in … read more
Dj
Dj
Auto Failure Analysis & Inspections
High School or GED
1,888 satisfied customers
I have a 1995 toyota T100 pickup and the drivers door will
I have a 1995 toyota T100 pickup and the drivers door will not open. it acts as if the lock assy isnt releasing. i have been able to move the inside door panal back far enough to see down in the latch… read more
Skyvisions
Skyvisions
ASE Certified Technician
High School or GED
13,051 satisfied customers
rear hatch wont open, but if you take the negative cable off
rear hatch wont open, but if you take the negative cable off the door will open once then wont open again. what would cause this?… read more
Erik-the-master
Erik-the-master
Lexus Master Technician
127 satisfied customers
Toyota Sequoia Platinum: Just a follow up on this. I
Just a follow up on this. I was looking to raise the my 2012 Platinum Sequoia with the air bags in the rear. i know that i can lift the front with spacers from revtech. but they then mention in order … read more
lexpert
lexpert
Technician
Vocational, Technical or Trade Scho
2,100 satisfied customers
2002 Toyota Sequoia: center belt..it sounded..rear window mechanism
I have a 2002 Toyota Sequoia which just recently had the rear lift gate handle replaced by a dealer. The latch worked fine for a few days but I attempted to lower the rear glass to reinsert the center… read more
Kyle N.
Kyle N.
Automotive Technician
Vocational, Technical or Trade Scho
1 satisfied customers
2004 Toyota: mamba m4 17x8 wheels..runner with 2 1 / 2 lift kit
Can Mamba M4 17x8 wheels with BF Goodrich Mud Terrain KM2 285X70X17 fits in 2004 Toyota Prerunner with 2 1/2 lift kit?… read more
lexpert
lexpert
Technician
Vocational, Technical or Trade Scho
2,100 satisfied customers
2001 toyota sequoia: will not roll up..lift gate door will not open
The back glass in my 2001 toyota sequoia will not roll up. It came up about 4 inches and stopped. The lift gate door will not open either.… read more
Ted Ritter
Ted Ritter
High School or GED
4,718 satisfied customers
Today my son bent the hydrolic thing on the drivers side..lift gate
Today my son bent the hydrolic thing on the driver's side for the rear lift gate. What is it called? Can I replace it with out bring it to the shop? To close the trunk hatch I had to pull it off in th… read more
Alan
Alan
Technician
High School or GED
262 satisfied customers
how to adjust the neutral level on the rear air suspension
how to adjust the neutral level on the rear air suspension of a Toyota Sequoia -- it bottoms out while driving over bumps in the neutral position… read more
lexpert
lexpert
Technician
Vocational, Technical or Trade Scho
2,100 satisfied customers
2002 toyota sequoia rear door handle broken, got a new handle
2002 toyota sequoia rear door handle broken, got a new handle assembly but can't get door to open. i tried the took to pull down the lever but still won't open. Can I open the inside cover panel witho… read more
lexpert
lexpert
Technician
Vocational, Technical or Trade Scho
2,100 satisfied customers
2005 Sequoia: lift gate broke..similar question..order the right part
I have a 2005 Sequoia and yesterday the handle for the lift gate broke. I found a similar question for a 2003 Sequoia and I paid for the answer. However, I want to order the right part and from the 2 … read more
Skyvisions
Skyvisions
ASE Certified Technician
High School or GED
13,051 satisfied customers
2005 sequoia: wheels on vs. factory 17..automatic..adjustment..ride
I have a 2005 sequoia that I put 20" wheels on vs. factory 17". This change appears to have screwed up the automatic height adjustment causing the rear suspension to bottom out. THe ride is horrendous… read more
lexpert
lexpert
Technician
Vocational, Technical or Trade Scho
2,100 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x