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I can not turn on my Highlander Hybrid 2008. It looks like I…

Customer Question
Hi, I can not...

Hi, I can not turn on my Highlander Hybrid 2008

Mechanic's Assistant: Are you fixing your Highlander Hybrid yourself? What have you tried so far?

It looks like I accidentally activated th immovilser system

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

I am in Puerto Rico

Submitted: 7 months ago.Category: Toyota
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 7 months ago
Hi, any update. Will I get an answer today?
Customer reply replied 7 months ago
I have already been charged $20.00 on my CC. Loojk forward to your prompt reply
Customer reply replied 7 months ago
Im willing to pay to have a Tech call me directly
Answered in 1 hour by:
12/3/2017
Toyota Mechanic: Ted Ritter, Toyota Master Tech replied 7 months ago
Ted Ritter
Ted Ritter, Toyota Master Tech
Category: Toyota
Satisfied Customers: 4,710
Experience: Toyota Master Tech, ASE Certified
Verified

Thanks for posting

I prefer to text here rather than a phone call

When you use the power button and have the smart key in the vehicle and stepping on the brake does the engine turn over but not start or does it seem dead, no power at all not even the lights on the dash?

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Customer reply replied 7 months ago
1- panel/light turn On
2- Steering wheel is locked
Fyi, by mistake I removed a fuse/like on th fuse panel (just below fuse #25)
Customer reply replied 7 months ago
3- Motor or Hybrid system doesn't turns On
Toyota Mechanic: Ted Ritter, Toyota Master Tech replied 7 months ago

Check the 12 volt battery under the hood. Was this fuse under the hood or inside and can you upload a photo ??

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Toyota Mechanic: Ted Ritter, Toyota Master Tech replied 7 months ago

that's not a fuse, it's a jumper connector that's installed at the dealer before the car is sold.

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Customer reply replied 7 months ago
Understood,... once removed the alarm got activated and I turn it off
Toyota Mechanic: Ted Ritter, Toyota Master Tech replied 7 months ago

I would have to consult a wiring diagram to see if that connector has anything to do with the security system, this will take some time and I am very busy today and have to leave for a few hours, I will opt out for now and open the question to other technicians here on the site, I will check back later to see if anyone had contacted you, sorry but I can't continue at this time.

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Customer reply replied 7 months ago
Ok, no problem. Pls make sure I get no charges on my CC given the circumstances no solution was provided.Thanks,
Toyota Mechanic: Dan, ASE Master Technician replied 7 months ago
Dan
Dan, ASE Master Technician
Category: Toyota
Satisfied Customers: 2,111
Experience: Dealer Auto Technician. ASE Master Certified, 15 years of experience
Verified

Different expert here, do you still need any help?

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Customer reply replied 7 months ago
No, thanks
Toyota Mechanic: Dan, ASE Master Technician replied 7 months ago

Ok no problem. You need to contact customer service for any refunds. Experts cannot help you with that.

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