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I own a Toyota Camry 2012, is now 40 000 miles. After

Customer Question
I own a Toyota...

I own a Toyota Camry 2012, is now 40 000 miles. After cleaning the sulfate of the batery connections, the touch screen of the Factory radio changed the original configuration of radio, no AM/FM channels information, shows several tabs without numbers. CD, Phone and the other functions work ok. Can you help me?.

Mechanic's Assistant: Is the device aftermarket, or did it come with the vehicle?

It came with the vehicule from Toyota dealer

Mechanic's Assistant: Are you fixing your Camry yourself? What have you tried so far?

I fix the basic

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

No, thank you

Submitted: 10 months ago.Category: Toyota
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Answered in 2 minutes by:
10/1/2017
Toyota Mechanic: Mechanic01, ASE Certified Technician replied 10 months ago
Mechanic01
Mechanic01, ASE Certified Technician
Category: Toyota
Satisfied Customers: 3,787
Experience: Owner at Baltic investments
Verified

Hello my name is ***** ***** welcome to just answers! I will be assisting you with all of your vehicle questions today. Give me one moment while I review your question and come back with a answer. Please be aware I do not know your skill level or abilities so I will be asking a lot of questions and in a lot of cases we will respond to each other quite a lot before we find a solution. As far as phone calls are concerned that is the system prompting you, not me, and they do cost more money, I prefer text but in some cases a phone call is required. If I don’t answer right away or quickly in conversation I am helping another customer or have stepped out for a moment and will respond as soon as I can. Ok lets get started!

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Toyota Mechanic: Mechanic01, ASE Certified Technician replied 10 months ago

ok what you want to do is a full reset on the system, pull the negative cable off battery and the positive, clean both very well and terminals, hold both cables together touching the bare ends together, wait one min holding those, wait 30 mins with the cables off and then reinstall positive then negative.

Please let me know if you have any further questions.
Now that I have posted a partial or complete answer, you will see you can rate me. The deposit you have already paid is not transferred to me until you rate me. I would like to receive nothing less than 5 star excellent ratings. So if we are not there yet, please reply and let me help more. If you're not pleased, let me know because rating bad does not result in a refund, there are better options. Rating now will not close this post nor prevent replying. Thanks Shawn.

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Customer reply replied 10 months ago
I live in Mexico city, here now is 9:15 pm. I´ll do as you say tomorrow morning. For your information I am Mechanical Engineer. Thanks Shawn
Customer reply replied 10 months ago
I will not call you. Prefer as I stated above, thank you
Toyota Mechanic: Mechanic01, ASE Certified Technician replied 10 months ago

I do not want a call, as stated above

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Customer reply replied 10 months ago
I have seen your answer and I have proceed as you wrote, nothing positive happened. Even worse, now I have not any AM/FM signal. I´ll look for a local help, pls do not contact me any more. sorry, my problem is bigger. Bye
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