How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Toyota Service Your Own Question
Toyota Service
Toyota Service, Toyota Expert
Category: Toyota
Satisfied Customers: 4945
Experience:  30+ Yrs of auto experience, Award Winning Svc. Manager; Just Answer Customer's Choice Award Winner
Type Your Toyota Question Here...
Toyota Service is online now
A new question is answered every 9 seconds

2004 168,000 miles. Running great but today it would not

This answer was rated:

2004 168,000 miles. Running great but today it would not shift out of Drive. I could move stick to other gears but it was stuck in Drive.
JA: How old is the transmission? Have you checked the brake switch?
Customer: Original transmission. Have not checked brake switch.
JA: What is the model of your '04 Toyota?
Customer: Sienna XLE
JA: Are you fixing your Sienna yourself? What have you tried so far?
Customer: I usually do not fix myself. I tinkered with the shift lock tab (black tab by gear shift). It pushed in but nothing changed.
JA: Anything else you want the mechanic to know before I connect you?
Customer: How am I charged for the help?

Hello. Welcome to Just Answer. Please allow me to assist you. If I understand you, you are saying that the shifter movers in all of the positions, but you have Drive only, no reverse, park, or neutral. Is this correct?

Customer: replied 1 month ago.
Customer: replied 1 month ago.
We can handle by text.

Ok. You have one of two problems. The shifter connects to the transmission via a cable. Either the cable is faulty or broken, or, the cable where it attaches to the shifter of the transmission is faulty. Most likely, where the cable attaches to the transmission is the problem.

There is a pivot point where the cable attaches, and a retainer to hold the cable in place. If the cable end is broken, the arm that the shift lever controls does not move. If the retainer is broke, the entire cable moves and you do not manipulate the transmission arm.

Customer: replied 1 month ago.
Great. Any way to get her started now?She is in Drive.
Customer: replied 1 month ago.
Okay. I hope that is it. An easy fix if that is the problem?

If you open the hood and look at the side of the transmission that faces the radiator/front grille, you might be able to see the arm. Move the arm back and forth, trying to start between clicks (I do not know where the arm is, so, you need to experiment). When you engage park, or neutral, it will start, but it will not move until you click the lever into drive.

A cable replacement is about 3-4 hours labor plus around 190.00 for the cable.

Customer: replied 1 month ago.
Thank you for the help. I will try to start tomorrow morning.

You are very welcome. Glad to help. A positive rating would be greatly appreciated. Thanks for choosing Just Answer.

Toyota Service and other Toyota Specialists are ready to help you