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Display screen went black, 2009, nothing yet, prius

Customer Question
display screen went black JA...

display screen went black JA: What is the model/year of your Toyota? Customer: 2009 JA: Are you fixing your vehicle yourself? What have you tried so far? Customer: nothing yet JA: Anything else you want the mechanic to know before I connect you? Customer: prius

Submitted: 2 months ago.Category: Toyota
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Answered in 26 minutes by:
9/17/2017
Toyota Mechanic: Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems replied 2 months ago
Chad Farhat
Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems
Category: Toyota
Satisfied Customers: 4,130
Experience: Owner at Carolina Auto Service & Sales , 20 years Experience in Foreign & Domestic vehicles
Verified

Hi, I'm Chad. Welcome to JustAnswer. I'm reviewing your question and I will be posting your reply ASAP.

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Toyota Mechanic: Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems replied 2 months ago

Hey how are you

do you have a capable Toyota scanner or equivalent to read HV module ?

first time this happens ?

if it is lets try master reset and we go from there

Master reset Procedure

1- Disconnect Battery Cables ( Negative & Positive Cables )you can use any electrical wire as an extension if battery cables don't reach .

2- Hold cables Together for 60 secs ,then let go

3- Wait 30 minutes

4- Make sure all doors are closed

5- Reconnect battery Cables

6- Lock & unlock the vehicles using the key from driver door side (if you have a key fob with no blade key, just lock & unlock using the key fob buttons)

7- Enter the vehicle and attempt to start

If that did not work have it scanned ,post fault codes back to me and i can pull up the pin point trouble shoot and i can help you furthet and mbe more accurate for you , in some cases these display we send them out for rebuild ,but there is also a BCM module could be causing no power to the display ?

You are very welcome :)

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Chad Farhat
ASE Certified Technician

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Chad Farhat
Chad Farhat
Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems
Category: Toyota
Satisfied Customers: 4,130
4,130 Satisfied Customers
Experience: Owner at Carolina Auto Service & Sales , 20 years Experience in Foreign & Domestic vehicles

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