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It doesn't start. Not at all. Brand new battery. 2005 Toyota…

Customer Question
It doesn't start. Mechanic's...

It doesn't start.

Mechanic's Assistant: Have you checked the battery, particularly the terminal connections? Are they corroded?

Not at all. Brand new battery.

Mechanic's Assistant: What is the model/year of your Toyota?

2005 Toyota Sienna LE

Mechanic's Assistant: Are you fixing your Sienna yourself? What have you tried so far?

Just reading Pavlin's notes now.

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

I can't think of anything else right now.

Submitted: 11 months ago.Category: Toyota
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Answered in 35 minutes by:
9/14/2017
Toyota Mechanic: Chris (aka-Moose), Auto Technician replied 11 months ago
Chris (aka-Moose)
Chris (aka-Moose), Auto Technician
Category: Toyota
Satisfied Customers: 1,115
Experience: 16 years of experience
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Welcome, I'm Chris (aka Moose).

  • Although I work here everyday, please understand it is not all day and rarely morning time.
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Will it at least crank?

What does the theft light do with the key in the run position?

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Customer reply replied 11 months ago
It doesn't crank at all. Let me check the theft light now.
Customer reply replied 11 months ago
The light does nothing.
Toyota Mechanic: Chris (aka-Moose), Auto Technician replied 11 months ago

Have you tried to start it in neutral?

Do you own a test light or volt meter?

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Customer reply replied 11 months ago
I tried it in neutral, nothing. No test light or volt meter.
Toyota Mechanic: Chris (aka-Moose), Auto Technician replied 11 months ago

Do you know someone with the tools so you can borrow them? We are out of tests to do at this point.

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Customer reply replied 11 months ago
I'll call around and see. It could be a little while till I can buy or borrow one. Like maybe tomorrow morning or so. Do I recontact you here?
Toyota Mechanic: Chris (aka-Moose), Auto Technician replied 11 months ago

Sure just respond here when ready.

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Customer reply replied 11 months ago
Yo Moose, you still there?
Customer reply replied 11 months ago
Is anybody there?
Customer reply replied 11 months ago
Hello?
Customer reply replied 11 months ago
The sooner the better. Thanks.
Toyota Mechanic: david craig, Auto Mechanic replied 11 months ago
david craig
david craig, Auto Mechanic
Category: Toyota
Satisfied Customers: 5,982
Experience: owner/mechanic at 3D Automotive
Verified

Hi Im David, can you pull the starter relay and check for 12vdc on position 3 of the relay plug please

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Customer reply replied 11 months ago
You'll have to go a little slower. I'm not mechanically inclined.
Customer reply replied 11 months ago
Start again and go slower. What's the starter relay?
Customer reply replied 11 months ago
Where is it?
Toyota Mechanic: david craig, Auto Mechanic replied 11 months ago

ok under the hood.

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Customer reply replied 11 months ago
I have a circuit tester. Will we need it?
Toyota Mechanic: david craig, Auto Mechanic replied 11 months ago

you need a volt meter

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Customer reply replied 11 months ago
I was told by the last expert to get either or so I got the circuit tester.
Toyota Mechanic: david craig, Auto Mechanic replied 11 months ago

a test light?

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Customer reply replied 11 months ago
That's all I have. Just tell me where to stick it.
Toyota Mechanic: david craig, Auto Mechanic replied 11 months ago

put it in the number 5 slot of the relay slot

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Customer reply replied 11 months ago
See, I have no idea what I'm doing. Proof right here. Sorry about that. Do I lift up the purple thing and stick it in its place?
Toyota Mechanic: david craig, Auto Mechanic replied 11 months ago

pull it out it should look like the one attachment i sent. put the test light in position 5

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Toyota Mechanic: david craig, Auto Mechanic replied 11 months ago

ok, now, turn the key on and check for power in slot 1

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Toyota Mechanic: david craig, Auto Mechanic replied 11 months ago

ok. standby

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Toyota Mechanic: david craig, Auto Mechanic replied 11 months ago

have someone hold the key in the start position and recheck it

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Customer reply replied 11 months ago
Next step?
Toyota Mechanic: david craig, Auto Mechanic replied 11 months ago

i already sent it

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Customer reply replied 11 months ago
I had my girl help me hold it in the start position and nothing happened.
Toyota Mechanic: david craig, Auto Mechanic replied 11 months ago

ok. not good

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Customer reply replied 11 months ago
At this point, does it seem like the starter or the alternator?
Toyota Mechanic: david craig, Auto Mechanic replied 11 months ago

make a jumper wire. put one end in 3 and the other end in 5

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Customer reply replied 11 months ago
What works best?
Toyota Mechanic: david craig, Auto Mechanic replied 11 months ago

a piece of wire stripped on both ends

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Customer reply replied 11 months ago
That might take some time.
Toyota Mechanic: david craig, Auto Mechanic replied 11 months ago

ok well its late here Ill be back on in the morning. when you jumper 3 to 5, the starter should crank. if not then the starter is bad. let me know

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Customer reply replied 11 months ago
Okay. I'll try to see what I can do. Until tomorrow then.
Toyota Mechanic: david craig, Auto Mechanic replied 11 months ago

right on.

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Customer reply replied 11 months ago
I'm back.
Toyota Mechanic: david craig, Auto Mechanic replied 11 months ago

did you jump 3 to 5?

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Customer reply replied 11 months ago
It cranks but doesn't start up.
Toyota Mechanic: david craig, Auto Mechanic replied 11 months ago

its not supposed to start when you do that

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Toyota Mechanic: david craig, Auto Mechanic replied 11 months ago

thats just checking the starter and wire to the solenoid

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Customer reply replied 11 months ago
The starter engages.
Toyota Mechanic: david craig, Auto Mechanic replied 11 months ago

ok. good.

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Toyota Mechanic: david craig, Auto Mechanic replied 11 months ago

standby

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Customer reply replied 11 months ago
It looks as if I have to take apart the glove compartment to get to it.
Customer reply replied 11 months ago
I managed it. Top or bottom fuse?
Toyota Mechanic: david craig, Auto Mechanic replied 11 months ago

look at both

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Customer reply replied 11 months ago
How can you tell if it's good or no good?
Toyota Mechanic: david craig, Auto Mechanic replied 11 months ago

standby

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Customer reply replied 11 months ago
Standby
Customer reply replied 11 months ago
They look good. I'm going to replace them though so we can eliminate those as a problem for a long while.
Customer reply replied 11 months ago
Next step?
Toyota Mechanic: david craig, Auto Mechanic replied 11 months ago

you need to disconnect the neutral safety switch and check for power on position 4, black/yellow wire while someone hold the key to start postion.

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Customer reply replied 11 months ago
Where is that located?
Toyota Mechanic: david craig, Auto Mechanic replied 11 months ago

on the transmission

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Customer reply replied 11 months ago
Picture?
Customer reply replied 11 months ago
Please remember I'm not a mechanic.
Customer reply replied 11 months ago
This is a little beyond my scope of mechanical abilities.
Toyota Mechanic: david craig, Auto Mechanic replied 11 months ago

well thats the next step. if that tests good, then the ecm is the culprit

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Customer reply replied 11 months ago
What is the ecm?
Toyota Mechanic: david craig, Auto Mechanic replied 11 months ago

engine control module. the brains of the car

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Toyota Mechanic: david craig, Auto Mechanic replied 11 months ago

ill be back on in about 45 minutes.

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Customer reply replied 11 months ago
How much is that to replace?
Toyota Mechanic: david craig, Auto Mechanic replied 11 months ago

you can but a preprogrammed one for your car form ebay for around 200.00

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Customer reply replied 11 months ago
my friend came over and found the problem. The shifter cable is either loose or broken. The reason the van wasn't starting is because it was stuck in D. He checked it by manually shifting the gears under the hood where the shifter cable connects to the transmission.
Toyota Mechanic: david craig, Auto Mechanic replied 11 months ago

and thats the neutral safety switch, where I wanted you to access,

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Customer reply replied 11 months ago
He didn't have to remove anything to find the problem. I couldn't do it myself.
Toyota Mechanic: david craig, Auto Mechanic replied 11 months ago

very good. glad its taken care of

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Customer reply replied 11 months ago
He only found the problem. Now, the challenge is to find someone who will be willing to change it without costing me an arm and a leg. It's not real easy to access.
Toyota Mechanic: david craig, Auto Mechanic replied 11 months ago

if you remove the things i told you too, it is easy to access

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Customer reply replied 11 months ago
I'll be on the search for someone.
Toyota Mechanic: david craig, Auto Mechanic replied 11 months ago

what about you buddy?

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Customer reply replied 11 months ago
I don't think I have the tools or skills needed to complete the job.
Toyota Mechanic: david craig, Auto Mechanic replied 11 months ago

ok my friend. well good luck then

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Customer reply replied 11 months ago
What tools would I need?
Toyota Mechanic: david craig, Auto Mechanic replied 11 months ago

basic hand tools, ratchet sockets and screwdrivers

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Toyota Mechanic: david craig, Auto Mechanic replied 11 months ago

hows it going?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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