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Ask Chris (aka-Moose) Your Own Question
Chris (aka-Moose)
Chris (aka-Moose), Auto Technician
Category: Toyota
Satisfied Customers: 947
Experience:  16 years of experience
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The tailgate won't unlatch, 2017 xle, Using the remote,

Customer Question

The tailgate won't unlatch
JA: What is the model/year of your Toyota?
Customer: 2017 xle
JA: Are you fixing your vehicle yourself? What have you tried so far?
Customer: Using the remote, taking off the back cover and manually releasing
JA: Anything else you want the mechanic to know before I connect you?
Customer: We did not disconnect the battery
JA: Have you tested the battery with a voltmeter? And can you see if it's leaking or not?
Customer: No and there is no battery issue
Submitted: 2 months ago.
Category: Toyota
Expert:  nelson freitas replied 2 months ago.

Hello and thank you for using JustAnswer. My name in Nelson, and I have been a licensed automotive technician for over 12 years now and currently working at a Toyota dealership.

I will take look into your problem and get back to you shortly, but first I will need to know which model you are driving? Is it a Rav4?