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High beams don't work...dealer can't find what is wrong.

Customer Question
high beams don't work...dealer can't...
high beams don't work...dealer can't find what is wrong
JA: Have you checked the bulbs and fuses?
Customer: yes. indicator on dash working
JA: What is the model/year of your Toyota?
Customer: 2006 avalon
JA: Are you fixing your Avalon yourself? What have you tried so far?
Customer: no, two different mechanics can't figure it out.....have been told to take to dealership when I spoke with service dept at dealership..he didn't seem to know what could be wrong either...I have an apt with dealership in two weeks
JA: Anything else you want the mechanic to know before I connect you?
Customer: no
Submitted: 4 months ago.Category: Toyota
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Answered in 13 minutes by:
7/13/2017
Toyota Mechanic: Mechanic01, ASE Certified Technician replied 4 months ago
Mechanic01
Mechanic01, ASE Certified Technician
Category: Toyota
Satisfied Customers: 1,187
Experience: Owner at Baltic investments
Verified

Hello my name is ***** ***** I will be assisting you with all of your vehicle questions today. Give me one moment while I review your question and come back with a answer. Please be aware I do not know your skill level or abilities so I will be asking a lot of questions and in a lot of cases we will respond to each other quite a lot before we find a solution. As far as phone calls are concerned that is the system prompting you, not me, and they do cost more money, I prefer text but in some cases a phone call is required.

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Toyota Mechanic: Merc320, Technician replied 4 months ago
Merc320
Merc320, Technician
Category: Toyota
Satisfied Customers: 352
Experience: City & guilds pt 1 & 2
Verified

Hi my name is ***** ***** am here to help you.

Has any one tested feed from the plug to headlight main beam??

Has any one tested the bulbs both filements???

Simple questions first to gauge how far this has been investigated.

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Ask Merc320 Your Own Question
Merc320
Merc320
Merc320, Technician
Category: Toyota
Satisfied Customers: 352
352 Satisfied Customers
Experience: City & guilds pt 1 & 2

Merc320 is online now

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