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Ask Ted Ritter Your Own Question
Ted Ritter
Ted Ritter, Toyota Master Tech
Category: Toyota
Satisfied Customers: 4410
Experience:  Toyota Master Tech, ASE Certified
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I have a "Check Hybrid System" Error and my car won't start,

Customer Question

I have a "Check Hybrid System" Error and my car won't start
JA: Have you checked the battery, particularly the terminal connections? Are they corroded?
Customer: I'm not sure how to check that
JA: What is the model/year of your Toyota?
Customer: 2010 prius
JA: Are you fixing your Prius yourself? What have you tried so far?
Customer: I've only tried turning it off and on. The car stalled out and I had to pull into a parking lot
JA: Anything else you want the mechanic to know before I connect you?
Customer: That's all
Submitted: 4 months ago.
Category: Toyota
Expert:  Ted Ritter replied 4 months ago.

Thanks for posting

There is a 12 volt battery located in the trunk, it's called the auxiliary battery, when these go below a certain voltage the hybrid computers stop communicating, I would highly recommend that you have this battery tested using a computerized tester, the hybrid 12 volt batteries are not the same as regular car 12 volt batteries and if it's the original battery it will most likely need replacing,.

Customer: replied 4 months ago.
Thank you. So there's nothing I can do now to get my car running? I've pulled over into a parking lot.
Expert:  Ted Ritter replied 4 months ago.

Do you have any roadside assistance service or possibly a tow truck can try to jump start it for you.