How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Chris (aka-Moose) Your Own Question
Chris (aka-Moose)
Chris (aka-Moose), Auto Technician
Category: Toyota
Satisfied Customers: 947
Experience:  16 years of experience
Type Your Toyota Question Here...
Chris (aka-Moose) is online now
A new question is answered every 9 seconds

I have a 2010 Prius bought used. XM radio came with the

Customer Question

I have a 2010 Prius bought used. XM radio came with the package, and I liked it, so signed on for several years. About 2 years ago, I started getting spotty reception when in strong signal areas. Driving or standing still, 5 seconds or so of sound, then similr periods of silence. My local dealer said there was nothing to do, but offered to install a new antenna system for about $500 with o guarantees that would solve the problem. Since I drive through areas with nothing on the broadcast band I care to hear, I wonder whether others have had the same problem, and if there is a solution (that is not expensive).
JA: Will the headlights turn on? Is the battery fully charged?
Customer: Yes tp both
JA: Are you fixing your Prius yourself? What have you tried so far?
Customer: I do not attempt to fix anything on this vehicle. As I said, the local Toyota mechanic looked at it
JA: Anything else you want the mechanic to know before I connect you?
Customer: No thank you.
Submitted: 10 months ago.
Category: Toyota
Expert:  Chad Farhat replied 10 months ago.

Hi, I'm Chad. Welcome to JustAnswer. I'm reviewing your question and I will be posting your reply ASAP.

Expert:  Chad Farhat replied 10 months ago.

hey how are you

1- the antenna they are try to install, you can get one installed at a local stereo place for 1/2 price , it will make it 50% better

2- have you tried calling XM radio , they have a reset service , if you call customer service , if you have online account ,log in i think you can initiate the

re - calibration yourself

Please let me know

Thank You

Chad Farhat

ASE Certified Technician

Customer: replied 10 months ago.
I did the reset with XM several times. to no avail. You are saying that it is an antenna problem from Toyota? If a known defect, why does the manufacturer r&r it?
Expert:  Chad Farhat replied 10 months ago.

I guess manufacturer have initiate a recall , for this to happen so many cases has to occur for them to do that from my understanding on recalls

They have TSB (Technical Service Bulletin on the reception ) but it will nit be a recall ,where it is free, vehicle owner will pay .

Sorry that is all i know on it , that i why going thru dealer will be more expensive and you can get it done outside cheaper

Please let me know if you need anything else

Thank You

Chad Farhat

ASE Certified Technician