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Will not start. Battery has a charge and Starter tries. I

Customer Question
Will not start. Battery...
Will not start. Battery has a charge and Starter tries
JA: Have you checked the battery, particularly the terminal connections? Are they corroded?
Customer: yes.. i checked
JA: What is the model/year of your Toyota?
Customer: disconnected to try to reset but nothing 2016 sr5
JA: Are you fixing your vehicle yourself? What have you tried so far?
Customer: honestly just the battery.. to try to clear a nuissance code if that's all it was.. I dont want to void the warranty but I'd think its fuel related and by how new it is, im guessing module but cant find much of anything online
JA: Anything else you want the mechanic to know before I connect you?
Customer: sure.. Gas tank is near full but i have a low fuel light on..
Submitted: 1 year ago.Category: Toyota
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Answered in 17 minutes by:
10/22/2016
Toyota Mechanic: Peter Bagley, Auto Service Technician replied 1 year ago
Peter Bagley
Peter Bagley, Auto Service Technician
Category: Toyota
Satisfied Customers: 1,019
Experience: master tech at Toyota dealer
Verified

Hello and welcome to just answer and allowing me to assist you. I will need to ask questions to get a picture of what I'm dealing with to better help you. Did this happen after you put fuel in the tank?

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Toyota Mechanic: Peter Bagley, Auto Service Technician replied 1 year ago

How handy are you doing some simle tests and checks?

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Customer reply replied 1 year ago
pretty handy
Customer reply replied 1 year ago
I got gas 2 days ago and has been running fine
Toyota Mechanic: Peter Bagley, Auto Service Technician replied 1 year ago

thanx for that info. Now we have to determine if it's a spark or fuel problem. Do you have any quick start handy?

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Customer reply replied 1 year ago
i actually dont..
Toyota Mechanic: Peter Bagley, Auto Service Technician replied 1 year ago

how about some gas you can put into a spray bottle?

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Customer reply replied 1 year ago
i could do that
Toyota Mechanic: Peter Bagley, Auto Service Technician replied 1 year ago

great this will let us know if you have at least spark without taking the spark plugs out. Is someone there to help you?

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Customer reply replied 1 year ago
no.. i wont be able to check for an hour unfortunately though..
Toyota Mechanic: Peter Bagley, Auto Service Technician replied 1 year ago

want to do this tomorrow then?

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Customer reply replied 1 year ago
maybe.. sorry about the time.. i'm actually good i think
Toyota Mechanic: Peter Bagley, Auto Service Technician replied 1 year ago

so you want to carry on now or tomorrow?

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Customer reply replied 1 year ago
I think we will just end..
Toyota Mechanic: Peter Bagley, Auto Service Technician replied 1 year ago

tomorrow then it should be an easy check then we can isolate the issue.

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Toyota Mechanic: Peter Bagley, Auto Service Technician replied 1 year ago

ok

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Peter Bagley
Peter Bagley
Peter Bagley, Auto Service Technician
Category: Toyota
Satisfied Customers: 1,019
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Experience: master tech at Toyota dealer

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