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Hello and welcome to just answer and allowing me to assist you.Have you tried all the optins to open it , remote dash switch? Dose any of them get the motor working? Will it open with the key?
Just to clarify this ,are you referring to the rear tailgate window not working? there should be a switch on the console
do you mean the latch will not open
from experience they tend to rust up inside the back door so don't be surprised if you see a mess in there. but that's where you have to start.