How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Peter Bagley Your Own Question
Peter Bagley
Peter Bagley, Auto Service Technician
Category: Toyota
Satisfied Customers: 671
Experience:  master tech at Toyota dealer
Type Your Toyota Question Here...
Peter Bagley is online now
A new question is answered every 9 seconds

16 highlander rear windows wont work from driver switch,

Customer Question

16 highlander rear windows wont work from driver switch
JA: Is this your first time dealing with this issue?
Customer: Yes
JA: What year is your Highlander?
Customer: 2016
JA: Are you hoping to fix this yourself? What have you tried so far?
Customer: Yes and yes
JA: Anything else you think the mechanic should know?
Customer: Aftermarket overhead and remote start
Submitted: 11 months ago.
Category: Toyota
Expert:  Genchi Genbutsu replied 11 months ago.

Thank you for allowing me to help you with this concern today and am sorry to hear that this is happening. I will have to ask you a few questions so that I can get a better understanding as to what may be going on with your Highlander.

Does the passenger side front window work from the drivers switch?

Customer: replied 11 months ago.
fronts work from driver switch
Expert:  Genchi Genbutsu replied 11 months ago.

Ok, on the drivers switch is a cancel button that doesn't allow the other widows to work, press that and then retry the other windows.

Customer: replied 11 months ago.
OK tried that rear window still won't work on any switch. The RR window won't work from its own switch but the LR window will work on its switch. Some forums I've found say this is a problem after a battery change and require a reinitialization but I cannot find the prosses
Expert:  Genchi Genbutsu replied 11 months ago.

The process would be to (with all windows fully up) hold down the drivers front window till it goes all the way down and continue to hold it for 3 seconds. The hold it up the same way. Repeat this for the passenger side front window and then retry the other windows. This video may help.

Let me know.

Customer: replied 11 months ago.
K watched the video and tried it. Still no function from rear windows. I also tried a battery pull
Expert:  Genchi Genbutsu replied 11 months ago.

Ok, I will open this back up for other Experts.

Customer: replied 11 months ago.
OK thank you for your help
Expert:  Peter Bagley replied 11 months ago.

hi my name is ***** ***** I help you. we had recalls on the master switches for a few of our models so ask your dealer to check if your vehicles vin number is ***** this sure looks like a master switch issue ,all the windows go through it. and it's too low mileage and age to have a wiring problem. hope this helps good luck.

Customer: replied 11 months ago.
Thanks I will try that. I did try the learn routine from the dealer. It was diffrent from the one in the video. The car is to new for my maxme scanner. I would really like to see if the car can monitor the window switches.
Expert:  Peter Bagley replied 11 months ago.

the only time the scanners can monitor the windows if it has a customization mode built into the vehicle , that allows you to modify the operation of certain options to suet your needs

Customer: replied 11 months ago.
Ok i understand. The car is right of the truck! Maybe they didnt set up or messed up the dealer PDI right? Either way ill talk to the dealer tomorrow. Thank you
Expert:  Peter Bagley replied 11 months ago.

correct , the sales person should have walked you through all the options and accessories explaining how they worked , plus if you had any questions the service department should have any resolve for you, they can better tell you if it's just a programing issue in the customization area or not .Being that new I'm sure it's something simple like that. delivery communication with you would have eliminated this when you picked up your vehicle. good luck and let us no how you make out.

Customer: replied 11 months ago.
I updated my scanner and was able to roll up and down the front windows with it, but not the rears. Scanner said it lost communication with bcm b. The dealer got me fuse locations and a little wiring. Turned out the fuse for body control module B blew. It is one of the three 30A fuses on the side of the underdash fuse box. I replaced it with a 10A and got it to blow by rolling up the real windows and holding the switch. Then replaced it with a 30A and it didnt blow. Any chance a 30A cartridge fuse be made bad ?
Expert:  Peter Bagley replied 11 months ago.

for operating the windows it should be at least a 20-30 amp, are the windows operating now ?

Customer: replied 11 months ago.
Expert:  Peter Bagley replied 11 months ago.

you said this vehicle is right off the truck new? then they obviously miss something on the PDI, is that the only thing that doesn't work? the cancel switch on the master switch would kill all other windows but not the driver's it's just a safety feature. Did you ask if your vehicle has the customization feature in it's ECU ? THAT'S A VERY POSSIBILITY IT'S SET THAT WAY ONE OTHER QUESTION, DID THEY WORK BEFORE YOU HAD THE AFTERMARKET REMOTE INSTALLED?