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sprinkles08, ASE Certified Technician
Category: Toyota
Satisfied Customers: 22675
Experience:  ASE Master and Advanced level certified. Factory trained with 15 years dealership experience
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My key won't unlock my trunk and the latch inside the car

Customer Question

My key won't unlock my trunk and the latch inside the car isn't working to open the trunk either
JA: Has the battery died recently?
Customer: No, fairly new battery
JA: What is the model/year of your Toyota?
Customer: 1998 Avalon (has 86,000 miles)
JA: Are you hoping to fix this yourself? What have you tried so far?
Customer: I've only tried my key and the latch on the floor inside the car
JA: Anything else you think the mechanic should know?
Customer: That's it for now and it has been working until today
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Toyota Mechanic about your situation and then connect you two.
Submitted: 1 year ago.
Category: Toyota
Expert:  sprinkles08 replied 1 year ago.

Hello and welcome to JustAnswer!

If both functions stopped working at the same time then odds are you have a bad trunk latch and it will need to be replaced.

Did the manual release and lock cylinder both stop working at the same time or separately?

Do the manual release and key turn with no resistance like nothing is connected? Are either of them hard to move?

Is it possible that something foreign was closed in the trunk lid?