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Boxer54
Boxer54, Toyota Technician
Category: Toyota
Satisfied Customers: 1755
Experience:  ASE Master tech with L1 certification, Toyota Master Diagnostic Technician
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I HAVE A 2016 SIENNA. WHEN I USE THE NAVVIGATION AP I PRESS

Customer Question

I HAVE A 2016 SIENNA. WHEN I USE THE NAVVIGATION AP I PRESS NAVIGATION. THE NEXT SCREEN SHOWS DESTINATION. WHEN I PRESS IT I DO NOT ALLWAYS GET THE DESTINATION SCREEN. IT APPEARS WITH A PLANK SCREEN. WHAT SHOULD I DO?
Submitted: 1 year ago.
Category: Toyota
Expert:  Boxer54 replied 1 year ago.

Thank you for trusting us with your questions. You should visit your dealership and have the software version checked. There could be a software update for this issue. If there is no software update available, (which will depend on the software veraion currently installed on your radio) your vehicle could need the head unit replaced. If the problem doesn't happen often enough that you can demonstrate it to the service personnel at your dealer, I highly recommend making a video of it to show them.