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When heading West is "W" displayed?
Nord-Ouest is French for North West, Is this vehicle purchased on US mainland?
This is the compass in the rear view mirror correct?
Or one on the gauge cluster display?
Yes the compass on the Multi information display is only a 4 point reference NO is North and SO is South. If you were to head East it should display NO and SO on opposite sides.
Interesting, I will see if we have a hybrid on the lot to compare this to. This compass receives its data from the GPS unit, I'm assuming when you said the language was set to English you were talking about the GPS.
The only one I'm aware of is shown in the picture attached. I would try cycling through the languages, set it to ones other then English and see if the compass Abbreviations change as you do so, then see if setting it back to English will rectify the problem.
I will have to opt out as, I have no other explanation as to why this is happening. Another expert may be able to help if they have seen this exact problem.