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Genchi Genbutsu
Genchi Genbutsu, Toyota Master Technician
Category: Toyota
Satisfied Customers: 4395
Experience:  Toyota Certified Master Diagnostic Technician, ASE Master Technician with L1 Advanced Engine
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Can a power steering unit suddenly fail after replacing the

Customer Question

Can a power steering unit suddenly fail after replacing the belt?
Submitted: 1 year ago.
Category: Toyota
Expert:  Genchi Genbutsu replied 1 year ago.

Thank you for allowing me to help you with this concern today and am sorry to hear that this is happening. I will have to ask you a few questions so that I can get a better understanding as to what may be going on with your vehicle.

What year, make and model are we dealing with?

Also some background about what is going on would help.

Customer: replied 1 year ago.
2004 Toyota highlander. I had the two belts replaced. The steering was fine when I entered the repair shop and after the belts were replaced, the steering was extremely hard to turn
Expert:  Genchi Genbutsu replied 1 year ago.

I see. Did you also hear any new noises coming from the area (engine)?

Customer: replied 1 year ago.
NO. The repair shop said that the pump has to be changed because of sudden failure!
Expert:  Genchi Genbutsu replied 1 year ago.

Yeah, I'm not buying this story. It sounds like they either put the belt on too loose or too tight and may have done some damage. Have you had a trusted repair shop look at this yet, to seek a second opinion?

Was this a Dealer or an Independent repair shop?

Customer: replied 1 year ago.
Thanks. I have enough info. I fell the same way!!!
Expert:  Genchi Genbutsu replied 1 year ago.

My pleasure and thank you for taking the time to chat with me. Please take the time to rate my help (1-5 stars) and know that I strive to give Excellent Service.

Customer: replied 1 year ago.
No thanks.
Customer: replied 1 year ago.
5 stars