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Matt, Mechanical Engineer
Category: Toyota
Satisfied Customers: 21993
Experience:  BEng, Repaired my own cars and others for 20 years, worked in Formula 1 for 10 years
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My English is not enough. I had problem of my car. My car is

Customer Question

My name is Yew.
I'm Japanese.
My English is not enough.
I had problem of my car.
My car is Highlander 2015.
My wife opened back door, then back door did't opened.
I tried to open and close manual.
But car's display show still back door open.
I can't fix it.
Submitted: 2 years ago.
Category: Toyota
Expert:  Matt replied 2 years ago.

Hello Yew

built into the rear door locking motor is a position switch

it sounds like this switch is either faulty or the door isn't being pulled fully closed

I'd say the next step is to remove the rear trim panel to access the motor and check its wiring and connector plug

possibly the motor will need replacing

Expert:  Matt replied 2 years ago.

do you still need help?
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