Hello. Welcome to Just Answer. Please allow me to assist you. I am extremely familiar with this process. Please allow me to explain the procedure:
ALL incidents of acceleration must be reported (by you, the customer/owner, not a dealer) to Toyota in California. One they receive your call, they will initiate a case. Once the case is initiated, a highly qualified person will be dispatched to your area where he will inspect your vehicle. This inspection must be done on the premises of a Toyota dealership. The inspection costs you NOTHING. If you need transportation while your vehicle is being inspected, the dealer will provide you a loaner vehicle. The inspection of the vehicle takes roughly 3 to 5 hours. The technician Toyota sends is very skilled in this area, and has a host of tools and test equipment in his vehicle to perform tests to validate your issue. He will also take photographs. Once he has completed his inspection, he will file a report. Depending on the findings of his investigation, There may be other steps involved. None of this should cost you anything. If any of the dealership people tries to sell you something, call Toyota at 1 8 0 0 3 3 1 4 3 3 1 instantly and report this.
Toyota takes claims of acceleration VERY seriously. You would be best advised to call them and initiate a case. You need to get the tech involved in this issue as soon as possible. Again, this entire process should cost you nothing. You are not responsible for one penny of this investigation.
If you have any questions, please feel free to reply. You can request a personal phone call from our service where I can clarify any questions. I will attach a screen for that should you choose that option.
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