Toyota

Have Toyota Questions? Ask a Mechanic for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Avalon: My 2008 Avalon has the same reoccurring headlight problem.

Customer Question
My 2008 Avalon has the...
My 2008 Avalon has the same reoccurring headlight problem. I was have been on the phone with Toyota just this morning. They are saying it is beyond the 72K mile warranty is will not be honored as a safety related recall.
Submitted: 3 years ago.Category: Toyota
Show More
Show Less
Ask Your Own Toyota Question
Answered in 26 minutes by:
6/24/2015
Toyota Mechanic: Toyota Service, Toyota Expert replied 3 years ago
Toyota Service
Toyota Service, Toyota Expert
Category: Toyota
Satisfied Customers: 5,223
Experience: 30+ Yrs of auto experience, Award Winning Svc. Manager; Just Answer Customer's Choice Award Winner
Verified
Hello. Welcome to Just Answer. Please allow me to assist you. Please clarify who you spoke to at Toyota and was it the dealer of the Customer Experience Center?
Ask Your Own Toyota Question
Customer reply replied 3 years ago
Problem: Headlights randomly shut off individual and/or together. The headlights will come on again by turning the switch off then on, but the left headlight promptly shut off again. This occurs every few minutes requiring constant recycling of the on/off switch creating a real safety hazard while driving at night. The car was inspected at the Toyota dealer service center. They reported no findings.
I spoke with 3 Customer Service agents from the Toyota Experience Center(###) ###-####. Since the mileage was beyond 72K, and the warranty had expired, they could not assist.
I have seen several complaints from other 2008 Avalon owners posting the same headlight problem on various Consumer Report Websites. All are upset with Toyota's lack of responsibility in correcting a known safety problem with their premier luxury vehicle. Any help that you can provide would be most appreciated.
Thanks
Dwayne Williams
San Francisco CA/ Wilmington NC
Toyota Mechanic: Toyota Service, Toyota Expert replied 3 years ago
Hello again. The analysts at the CEC can only assist to a point. I would recommend that you contact your local Toyota dealership's service department. Ask them to scheduel a personal appointment with the Toyota District Parts and Service Operations Manager (DPSOM). They will tell you when he (or she) is going to be at the dealership. (you must meet with them on dealership property, you cannot do business with them over the phone or email). When you meet with the DPSOM, explain the situation. If you are loyal to that dealership with regards ***** ***** purchases, and/or service work, that is a plus. The DPSOM has the ability to offset some of the costs to rectify your situation via what Toyota calls a "goodwill Assistance Policy". The DPSOM will probably be willing to pay for a percentage of the repair; this is usually 50%, or he pays for the parts and you pay for the labor to rectify the issue. He will NOT grant you a 100% repair where you do not participate in the costs. Speak calmly and be really nice (these people get beat up by unhappy customers every day of the week. The happier you are the more apt he is to help you more. Trust me. I watched this over 20 years. The DPSOMs are good people and are willing to help. If you have a lot of Toyota purchase history, cars/service/etc, that loyalty is a very large motivator on the DPSOM's assistance level. Please rememeber that the key word here is stay cal;m and be pleasant. I'm sure you will get help from the DPSOM; the headlamp issue is very well known. If you have any questions, please feel free to reply.Thanks for choosing Just Answer. It was a pleasure to assist you today. I trust my input to your request is satisfactory to you and meets your expectations. A positive rating would be greatly appreciated for my assistance on your inquiry. Thanks in advance and thank you again for choosing Just Answer
Ask Your Own Toyota Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a toyota mechanicLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Toyota Service Your Own Question
Toyota Service
Toyota Service
Toyota Service, Toyota Expert
Category: Toyota
Satisfied Customers: 5,223
5,223 Satisfied Customers
Experience: 30+ Yrs of auto experience, Award Winning Svc. Manager; Just Answer Customer's Choice Award Winner

Toyota Service is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

THANK YOU, THANK YOU, THANK YOU!! I've got my baby back. Tomorrow I will get a tank of high octane, remove the top, go for a long long ride and enjoy my car. THANK YOU!

JugheadUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Chris (aka-Moose)

Chris (aka-Moose)

Auto Technician

1,104 satisfied customers

16 years of experience

Marty

Marty

ASE Certified Technician

197 satisfied customers

ASE & Bosch Master Tech. 30 years experience.

Amedee

Amedee

Toyota Technician

1,243 satisfied customers

ASE certified tech advanced level specialist. Wisconsin certified emissions state inspector

Anthony

Anthony

ASE Certified Technician

401 satisfied customers

ASE Master Automobile Technician with over 20 years exp. in this field.

Richard

Richard

ASE Certified Technician

9 satisfied customers

Toyota tech. ASE Certified Technician

Skyvisions

Skyvisions

ASE Certified Technician

13,051 satisfied customers

Toyota Master Diagnostic

Genchi Genbutsu

Genchi Genbutsu

Toyota Master Technician

3,761 satisfied customers

Toyota Certified Master Diagnostic Technician, ASE Master Technician with L1 Advanced Engine

< Previous | Next >

Related Toyota Questions
I have 1998 Toyota Avalon which having 180,000 miles.It has
I have 1998 Toyota Avalon which having 180,000 miles.It has rough idle when the engine is cold and when I put in gear, I already replaced spark plugs and wires but the problem is still.Check engine does not come on. Please advice. Thanks … read more
Curtis
Curtis
Vocational, Technical or Trade Scho
1,705 satisfied customers
The check enginelight is on. It stays on. 2005 Avalon.
The check enginelight is on JA: Does the light stay on, or does it blink? Customer: It stays on JA: What is the model/year of your Toyota? Customer: 2005 Avalon JA: Are you fixing your Avalon yourself… read more
baddad1
baddad1
technician
High School or GED
5 satisfied customers
The AC light keeps blinking on my 2003 Toyota Avalon. We're
The AC light keeps blinking on my 2003 Toyota Avalon. We're wondering what could be causing this issue. … read more
baddad1
baddad1
technician
High School or GED
5 satisfied customers
Interested in purchasing a 2008 avalon xls with 72,000
interested in purchasing a 2008 avalon xls with 72,000 miles. What should I expect from this car as far as routine maintenance. The car is in excellent condition as far as clean. No stains almost look… read more
Ron Z.
Ron Z.
Vocational, Technical or Trade Scho
2 satisfied customers
2007 toyota avalon start button will not respond. battery
2007 toyota avalon start button will not respond. battery charged etc … read more
Pete
Pete
Independent Auto Technician
Vocational, Technical or Trade Scho
138 satisfied customers
I just replaced the evaporator on my 2006 avalon limited.
I just replaced the evaporator on my 2006 avalon limited. Now the defroster light is blinking, what did I miss? … read more
Peter Bagley
Peter Bagley
master technition
Vocational, Technical or Trade School
1,252 satisfied customers
Have a 2003 Avalon with bank 1 sensor1 needing replacing. I
Have a 2003 Avalon with bank 1 sensor1 needing replacing. I cant get an accurate picture showing where its located. The engine is transverse mounted and from what I can tell it's located right off of … read more
Eric
Eric
Auto Technician
589 satisfied customers
I have a code 141 on a Toyota 2000 avalon. I just left the
I have a code 141 on a Toyota 2000 avalon. JA: Just to clarify, what's the exact code? And have you tried to reset it? Customer: no. I just left the Emission tester JA: Are you fixing your Avalon your… read more
ted ritter
ted ritter
Team Leader/toyota master tech/retired
High School or GED
2,692 satisfied customers
My wife's Avalon didn't start this morning, the mechanic
my wife's Avalon didn't start this morning, the mechanic said the charcoal canister needs replacing, $700! I went out there and her car started first time. To replace the canister myself, do I need to… read more
fordguy4u
fordguy4u
Automotive Tech
Vocational, Technical or Trade Scho
70 satisfied customers
The injectors are not spraying. 2002 Avalon xls. I've
Yes. I've changed the fuel pump and checked for fire at the injectors. … read more
Eric
Eric
Retired
N/A
14,436 satisfied customers
Have 2009 Avalon starting not turning over. Had car on
Have 2009 Avalon starting not turning over. Had car on jumper cables. Green start light comes on? check fuses and relays. … read more
baddad1
baddad1
technician
High School or GED
5 satisfied customers
I have a 2001 Avalon that the battery light comes on
I have a 2001 Avalon that the battery light comes on intermittantly … read more
Skyvisions
Skyvisions
ASE Certified Technician
High School or GED
13,051 satisfied customers
Where is the blower motor resistor on 2009 Toyota avalon
where is the blower motor resistor on 2009 Toyota avalon … read more
Randall
Randall
Auto Technician / Consultant
Vocational, Technical or Trade Scho
69 satisfied customers
Have a 2011 Avalon Limited and just changed it's battery.
Have a 2011 Avalon Limited and just changed it's battery. Since then, the master window controls on the drivers door won't work. It will only work the driver's window and not automatic up/down. Any th… read more
Skyvisions
Skyvisions
ASE Certified Technician
High School or GED
13,051 satisfied customers
1999 Toyota Avalon starts but will not shift out of park.
1999 Toyota Avalon starts but will not shift out of park … read more
Matt
Matt
Engineer
Bachelor\u0027s Degree
5 satisfied customers
2003 avalon ALL lights flickering...headlights, tail lights,
2003 avalon ALL lights flickering...headlights, tail lights, interior lights, dash lights....all flicker while running.... just replaced alternator with new one, just replaced battery....still flicker… read more
Peter Bagley
Peter Bagley
master technition
Vocational, Technical or Trade School
1,252 satisfied customers
1999 Avalon headlights came on with no key in ignition.
1999 Avalon headlights came on with no key in ignition . killed the battery. replaced the battery and now the headlights still come on intermittently with no key in ignition must keep battery disconne… read more
Dan
Dan
Automotive Technician
Vocational, Technical or Trade Scho
25 satisfied customers
I have a 1999 Toyota Avalon XL. My headlights will not turn
Hello, I have a 1999 Toyota Avalon XL. My headlights will not turn off when I turn the car off. And they will not turn on when I have the car on and I select them from the Multifunction level. They wi… read more
Peter Bagley
Peter Bagley
master technition
Vocational, Technical or Trade School
1,252 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x