How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Your Toyota Guy Your Own Question
Your Toyota Guy
Your Toyota Guy, Certified Toyota Master Diagnostic Technician
Category: Toyota
Satisfied Customers: 591
Experience:  I have been/am a Toyota technician for 15yrs+.
75929629
Type Your Toyota Question Here...
Your Toyota Guy is online now
A new question is answered every 9 seconds

Toyota Highlander: my Toyota Highlander 2015 trunk door

Customer Question

hi my Toyota Highlander 2015 trunk door won't open, stuck in a piece of fabric, how do I resolve the problem?
Submitted: 2 years ago.
Category: Toyota
Expert:  Your Toyota Guy replied 2 years ago.
So the fabric is stuck in the latch?
Customer: replied 2 years ago.
Yes
Expert:  Your Toyota Guy replied 2 years ago.
Ok... let me research something real quick so I can be sure as the '15 model is a little different.
Customer: replied 2 years ago.
K
Expert:  Your Toyota Guy replied 2 years ago.
Is your back door powered?
Customer: replied 2 years ago.
Yes it is
Expert:  Your Toyota Guy replied 2 years ago.
Ok, the only easy thing you can try is to hold to opening button next to the steering wheel. Holding it will force the motor to override it's normal sensor and "try harder" to open. Otherwise you are going to have to climb in the back remove the interior panel and release the latch manually.
Customer: replied 2 years ago.
Where exactly is the interior panel?
Customer: replied 2 years ago.
Tried the first option and did not work
Expert:  Your Toyota Guy replied 2 years ago.
Lets refer to the back power door as the hatch. on the inside of that hatch under the hatch window is a large interior panel.
Customer: replied 2 years ago.
How do I remove it?
Customer: replied 2 years ago.
Know what, rather wait for my husband to be here, he'd know more about the car
Expert:  Your Toyota Guy replied 2 years ago.
This is going to be a in depth repair. Can you wait until tommorrow? I can take pictures of the inside of an identical car and walk you through the repair.
Customer: replied 2 years ago.
Once I was inside, pressed the key button and pushed the hatch at the same time, and was able to apen it, so this allowed me to pull the fabric out, so the problem's resolved.
Expert:  Your Toyota Guy replied 2 years ago.
YAY!! Congratulations!
Expert:  Your Toyota Guy replied 2 years ago.
Please do take a second to rate my service, it is the only way I can stay on the site and help others.