Facing TV Problems? Ask a TV Technician.

Ask an Expert, Get an Answer ASAP!

Set Top Box Problems

A set top box is an information device that connects a television set to an external source of signal. It then converts that signal into content, displaying it on television screens or other display devices. It is used in satellite and cable televisions. It provides digital features like on-screen channel guides for the users. Below are frequent asked questions on problems relating to Set Top Box that has been answered by the Experts.

What can an individual do if they are unable to reset their Sony VTX-D800U Freeview set top box?

To begin with, you would find a power button on the front panel of your Freeview set top box. In this case, you would have to press that power button on the box for five seconds, if you could not bring it out of the standby mode even after pressing the power button on the remote. Now, after you have held the button for five seconds, you would have to release the button. Then you would need to wait for the indicating light to turn red. Finally, you can press the power button on the remote to start using the set top box normally. However, if this procedure does not work, it would mean that the box is faulty as this is the only way you could reset the Freeview set top box models. It would therefore be better for you to have the box replaced or repaired as it does not have user serviceable parts within it.

What would an individual need to do if their Samsung set top box is not functioning and only the front panel LED lights are flashing?

In this case, it would not be feasible to repair your set top box. Instead it would be better getting another one if the box is under twelve month’s warranty. You might consider contacting Samsung as they may swap the box for you with another. Moreover, it is unlikely the technicians would want to get involved in fixing these boxes as they are inexpensive and readily available nowadays. However, these problems are not common. Usually, they occur because of firmware failure issues. The unit shuts down if the firmware is defective. Thus, in such a situation, you cannot upload a new firmware unless you are loading it on a jig.

How can an individual fix an issue where their set top box is not allowing channels to come through clearly and the buttons on the remote is not working?

In order to fix this problem, what you would need to do in this case, is perform a soft reset on the TV as well as on your set top box. You could do this by disconnecting the TV and the box from the wall socket for an hour or two. The soft reset would, therefore, enable both the box and the TV to operate under normal conditions. It is the easiest method you can use to fix such problems.

What should an individual do if their Magnavox set top box has no sound, but has picture and the remote will not work after replacing the batteries?

Since you are not able to control your set top box with the remote and there is no sound coming from it, it is possible that your box may have got locked up. In this case, what you would need to do is reset the box by disconnecting it from the power for five minutes. Once you have done that, you can plug it back in. However, in case this procedure fails to work the best thing for you to do would be to replace this box with a newer model. Nowadays, it is not at all reasonable to try repairing products like set top boxes, VCR’s or DVD players. You could buy a new model at a much cheaper rate instead.

A set top box not only provides a variety of channels for its viewers but also allows them to browse the internet, store and play their favorite music and watch movies. However, if the box has problems like freezing or failing to respond to your prompts, it is always better to consult a technician or follow a troubleshooting procedure. If you need clarification about your specific situation with respect to problems related to Set Top Box, you may ask an Expert to evaluate your case details and provide a technical insight.
Please type your question in the field below

4 verified TV Technicians are online now

TV Technicians on JustAnswer are verified through an extensive 8-step process including screening of licenses, certifications, education and/or employment. Learn more



Associate Degree

2923 positive reviews

TV & Communications Sys Repair

Graduate Certificate

2355 positive reviews


Vocational, Technical or Trade Scho

1428 positive reviews
See all TV Technicians
JustAnswer in the news:
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
Web sites like
...leave nothing to chance.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.