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Samsung Galaxy S2 Troubleshooting

How can all user data be removed from a Samsung Galaxy S2? How is a reset done on a Samsung Galaxy S2? Getting reliable answers to these types of questions, and getting them quickly, will reduce the hassles that cell phone issues can cause. The opinions of Experts will provide you with the answers you need to fix your Samsung Galaxy S2 problems. Here are some of the questions cell phone Experts have answered.

Why does a Samsung Galaxy S2 go into forced close whenever contact information is accessed or a new contact is added?

Case Details: Clearing contact data by using “Manage Applications” and removing the battery has not helped.

The first thing to try is another attempt at clearing the data. Go to Manage Applications again and look under All for Google Service Framework. Press on this and then press on Clear Data. Now restart the phone. If the problem is a software issue, this should fix it. If the problem remains it is probably a firmware issue and the phone will need to be reset. Resetting will cause all the user data on the phone to be erased so the first thing to be done is to back up everything using Kies or any other installed backup program. Then:

  • On the main home screen Select Menu.
  • Select Settings.
  • Select Privacy.
  • Select Factory Data Reset.
  • Select Reset Phone.
  • If asked for a password, enter it.
  • Confirm the process by selecting Erase Everything.

Once the reset is complete, the phone will have to be set up again as it was when it was purchased.

What is the best way of securely deleting all user data on a Samsung Galaxy S2 before selling it?

To permanently erase all user data on a Samsung Galaxy S2, follow this procedure:

  • Turn off the phone.
  • Remove the battery and leave it out for two minutes before putting it back in.
  • Press and hold the Volume Up, Home and Power buttons simultaneously and keep them pressed.
  • When the S2 logo appears on the screen, release all the buttons.
  • Android system recovery will be loaded.
  • Use the volume buttons to scroll to Wipe Data/Factory Reset.
  • Use the Home Button to select the action.
  • When asked “Delete all user data?” select Yes.
  • Reboot the phone.

All user data has been permanently deleted from the phone.

Why has the screen lock password on a Samsung Galaxy S2 changed by itself after the security settings of a company email account were modified?

Case Details: When Settings is opened to try and reset the password, all the options are grayed out.

This kind of problem is usually caused by the email account security settings enforcing the changes so the password is modified and the options for resetting it are grayed out. There is no way around this as this is integral to the email account security policy. The only way out is to remove the email account from the phone.

What can be done if the screen lock password on a Samsung Galaxy S2 has been accidently changed and the user does not know the new one?

Case Details: A cell phone store says the only way out is to do a hard reset. 

If the password has been changed and the new one is not known, doing a hard reset is the only way to access the phone. This is a design feature of the Android operating system meant to protect user data. Doing this reset will result in all user data being lost. Since the phone cannot be accessed, there is no way of doing a backup before the reset. If contacts have been backed up to Gmail previously, these will still be available for reloading on the phone after the reset.

Is a virus the cause of a Samsung Galaxy S2 cell phone running about 20 apps even when the phone is idle?

Case Details: Clearing the RAM and closing apps not being used does not reduce the number of running apps.

Having about 20 apps running on the Samsung Galaxy S2 even when the phone is not in use is normal. Both Android and Samsung have various core services that will remain on and running even when the phone is idle. These are core operations that support the Android operating system and the Samsung skin and other built in operations. Clearing RAM will not stop them. There is nothing to worry about if the apps continue to run.

What can be done if while doing a firmware upgrade on a Samsung Galaxy S2 an issue is encountered?

Case Details: The screen displays a message that the firmware upgrade has encountered an issue and Kies should be selected in recovery mode and the upgrade tried again. Kies is not available on the phone or computer.

Use this link to download Kies - http://samsung.com/us/kies/. After the download has completed, install the program on the computer and run it. Connect the phone to the computer and perform the upgrade using Kies. If there is a problem connecting the phone using Kies, do the following on the computer:

  • Click Start and type in MSCONFIG.
  • Click on the Startup tab and then click on Disable All.
  • Click on the Services Tab and then click “Hide All Microsoft Services.”
  • Click on Disable All.
  • Click OK and reboot the computer.

If the problem remains then it is likely to be caused by corrupted firmware in which case the phone will need to be repaired or replaced (if it is under warranty).

Cell phone problems can affect all aspects of normal life and finding solutions to your Samsung Galaxy S2 problems can be time consuming. Getting your questions answered by Experts is a quick and reliable way to find the solutions you need. Verified Experts are available online at your convenience from the comfort of your home. 

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