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JustAnswer Customer Reviews

Read what customers have to say about JustAnswer on TrustPilot. JustAnswer has 1,715 reviews on TrustPilot and an excellent 9.3 rating.

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Overall 1,715 reviewsJustAnswer Reviews

My shih tzu had severe abdominal pain - at 10 pm at night of course! The DR I spoke to sent me to the ER then we saw our normal vet the next day who did emergency surgery or a strangulated hernia and she's now fine. He followed up with me by phone the next day to check on her. I greatly appreciated the personal contact and follow up. I've used this service in the past and will continue to do so when necessary.
My experience with JustAnswer was the best I've ever dealt with online. Professional, courteous, caring, and just downright truthful. I love this site and recommend to anyone seeking legal advice or anything else.
I have been using various online services for a past 20 years, and I can't say that I had a better experience ever before than I had with JustAnswer. Amazingly fast, detailed and knowledgeable answers. Solved all of questions I had, and some questions I didn't even know I had.
I had no idea this service existed! I needed an appraisal for a mid-century vase. I had my answer within 5-10 minutes! Not only did I get the appraisal amount, but the appraiser included information about the artist and the piece. Thank you for responding so quickly!
Fast, efficient, courteous and extremely helpful.
Eric was a great help, walked me through the troubleshooting and found the problem. Saved a few hundred dollars from taking my car to a shop. Thumbs up. Thanks.
It took well over two days and I got referred to another tech two times. I would give the JA service five stars for the times they have rescued me in the past but this particular call was a tough one. I was refunded so I am good with it. I still recommend them and would use them in the future.
Your help and advice saved us money and time, so I will definitely recommend your service to my friends and family members.
Prompt and very courteous! I would definitely recommend this service!
I was waiting for the part which P.J. recommended then BINGO he knew exactly what I was looking for and where I could get it. I will have more to say when I install and run the bike.
Tech Dave helped me get my dishwasher reset in less than 5 minutes. The four button sequence he had me try saved me $150!!!
$28 for this answer I thought was a bit much...
I first called a local "trusted" furnace repair company and the person they sent out gave me a diagnosis I didn't trust. After they showed me their simple pricing plan, I decided not to pursue further with them. I came to JustAnswer and the Expert diagnosed the issue in our first conversation. What he said made much more sense to me, and after replacing the control board everything was fine. The local repair company would have charged me $1,100 for this repair, if they had diagnosed it correctly to begin with. My cost with JustAnswer was $180 including the replacement board, and two hours of my time. A much better deal in my opinion.
I had a concern about my dog's sudden change in behavior, and I wanted an opinion about how serious it was. The veterinarians I was put in touch with were first-rate, and answered my concerns completely and professionally. They even followed up to make sure everything was OK. My only (mild) complaint was about JustAnswer. Its process isn't very clear. The three steps they show you in "How It Works" don't really reveal the payment steps: the varied pricing depending on the urgency, importance, and type of communication. I think they should be a little more forthcoming about the decisions you'll have to make before you pay and get your answer.
JustAnswer customer
My question was received and answered very quickly. The answer itself was very informative. I would recommend this service to both friend and foe alike.
The fellow who worked with me, remotely, not only solved my printer malfunction problem but was exceedingly patient with me, an 80 year old formerly professional woman who could not figure out all the latest technology and terminology. I constantly got frustrated with all this remote stuff and back and forth on the computer and texting, but it finally happened!
Stephanie Joy with Just Answer responded very quickly to my question regarding benefits. My husband and I are relieved to have gotten sound advice from an attorney quickly and reasonably priced.
JustAnswer customer
I was not sure whether I could follow a grievance process for my specific issue at work as there is not a lot of information on it on the internet. I came across the website and from the type of questions I came across I decided to ask my question to see if they could assist. I have not only been impressed with the prompt response but also the detailed information provided as well as the guidance on the information to use. Next time I have another issue, this will be my go to site to get my questions answered and I feel the money I paid was reasonable and great value for the information received. Reyhana
I had my RV to several places and had spent over $2,500 and still no solution to the terrible vibration that made driving over 60 mph impossible. I found JustAnswer on a search engine and decided to seek another opinion. The ASE-certified Master mechanic diagnosed my problem in 5 minutes of dialogue and gave some GREAT advise; I followed up and found a local shop that would replace all four U-joints, the two carrier bearings and balance the whole driveshaft for just over $600. I should have called sooner! I HIGHLY recommend these very knowledgeable experts! I will use again...FIRST!
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