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Nokia Lumia Troubleshooting Questions

How do you unlock a Nokia Lumia if the unlock code is not available? Why have the message notifications stopped working? There are often things you can do yourself to overcome operational glitches. However, you need to be sure of what you are doing, or the problem could become worse. The insights of verified Experts will tell you what you can do to solve the problem.

Read below to see some of the questions Experts have answered.

How can it be determined if an app is available on a Nokia Lumia 535?

Press the Windows icon located at the bottom of the screen, in the middle. That will cause all the icons loaded on the phone to be displayed.

If the People tile on the screen of a Nokia Lumia 625 has disappeared, how can it be reinstated?

To bring the tile back to the screen do the following:

  • At the start screen swipe to the left to open the App list.
  • Scroll down until the People App is found.
  • Tap and hold the App.
  • “Pin to Start?” will appear. Tap in it.

The tile should now be back on the screen.

What could prevent the audio notifications for incoming emails and text messages on a Nokia Lumia Icon to sound?

There are a number of possible reasons for this to happen.

  • Check if the volume on the phone is set to well above minimum and that it is not set to Mute.
  • If the settings are okay, try playing music to see if the audio is working. If not, the speaker may be bad or there could be a software or circuit problem.
  • Try resetting the phone. If this does not fix it, it should be taken to a cell phone repair shop for checking and repair.
  • If there is sound from other apps, try setting up all the notification options again. At times, they can change spontaneously and cause these kinds of problems.

If the inner speaker on a Nokia Lumia 620 does not work, but the hands-free speaker does, what could be wrong?

Check the volume control to see if the speaker has been disabled or if the volume is set to minimum. If that is not the case, there may be a problem with the amplifier circuit that drives the speaker. An inspection by a cell phone repair professional will confirm if this is the cause.

If the display of a Nokia Lumia 520 that was purchased in Hong Kong is in Chinese, how can it be changed to English?

There are two ways to reset the phone to an English display depending on which version of Windows is installed.

Method one for Windows 8:

  • Turn off the phone by pressing and holding down the Power button till it switches off.
  • Press the Power button again and after it vibrates once, press the Volume Down button until and exclamation sign appears on the screen.
  • Press the following keys in the given order – Volume Up > Volume Down > Power > Volume Down.
  • The phone will now reformat and then restart. The display should be in English.

Method two for Windows 7:

  • Turn off the phone by pressing and holding down the Power button till it switches off.
  • Press and hold down the Volume Down and Camera buttons at the same time. Do not release them.
  • Press and hold down the Power button.
  • When the phone vibrates, release the Power button but keep the Volume Down and Camera Buttons pressed until the phone reboots, The display should be in English.

How are the SIM and memory cards removed from a Nokia Lumia 1020?

This model has only an internal memory, therefore, there is no memory card. To remove the SIM card, turn off the phone. Insert a small pin into the SIM card tray opening slot to move the tray out. Remove the card and push the tray back in.

If there is no screen or audio notification when a new voicemail comes in on a Nokia Lumia 520, how can the problem be fixed?

Case Details: Selecting the “Nokia Message” and “Nokia Voicemail” options has not worked.

This is often caused by a software glitch. Rebooting the phone may fix this. To do this turn it off and remove the battery. Replace it after five minutes and power on the phone. Check to see if the problem is resolved. If not, a factory reset will be required. To do the reset go to Settings > About > Reset Your Phone > Accept. Test to see if the problem is fixed. If not, there may be a hardware issue that should be checked by a cell phone repair professional.

Is it possible to run Android Apps on a Nokia Lumia 520 with Windows 8?

The Windows and Android operating systems are completely different and apps designed for one system cannot run on the other.

If the Personal Lock has been accidently applied to a Nokia Lumia 520 and the unlock code is not known, how can it be unlocked?

The only way to access the phone that has a personal lock and for which the unlock code is not known is by doing a factory reset. This will wipe all user data from the phone and return it to the setting it had when it was first turned on. The data in the memory card will not be affected. To do the reset:

  • Press and hold down the Power button until the phone vibrates. Then release the button.
  • Press and hold down the Volume Down button and do not release it until the exclamation mark appears on the screen. Then release the button.
  • Press and release the following buttons in the given order – Volume Up > Volume Down > Power > Volume Down.

The phone will begin the factory reset and after it is completed, restart in an unlocked state.

Nokia Lumia problems can be frustrating because of the way they can affect your communication abilities. Because getting it working again quickly is a priority, there are often solutions you can try yourself, before giving it for repairs. The opinions of verified Experts will tell you where the problem is and what you can do to try and fix it. Experts can be contacted online, at times of your choice, to give you clear, personalized answers to your questions.

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