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Nokia Lumia 520 Troubleshooting

Do you need to restore your Nokia Lumia 520? Are you having problems with your password? Having access to accurate information on the cause of your problems and the solutions to apply can often enable you to fix the phone yourself and save you the time and expense of taking it to a smartphone repair shop. The recommendations of verified electronics Experts will tell you what you need to know.

Here are some questions Experts have answered.

How are new names and phone numbers added to Nokia Lumia 520 contacts?

To add to the contacts do the following:

  • Open the Start screen.
  • Find the People icon and tap on it.
  • On the bottom of the People screen there will be a (+) sign. This is the New Contact icon. Tap on it.
  • On the screen that opens, tap the Name and other fields open them so relevant information can be added.
  • Once all the information has been entered, tap Save.

The new contact data has been saved to the phone.

How to retrieve a forgotten password on a Nokia Lumia 520?

The only way to access the phone without the password is by doing a factory reset. This will delete all the data on the phone and return it to the state it was in when turned on for the first time. To do the reset:

  • If the phone is not fully charged, charge it.
  • Power off the phone by pressing and holding down the On/Off button for 15 seconds.
  • Disconnect the charger.
  • Press and hold down the Volume Down key.
  • With the key pressed, connect the charger.
  • When an exclamation mark (!) appears on the screen, the key can be released.
  • Press and release the following keys in this sequence – Volume Up > Volume Down > Power > Volume Down.
  • The reset process will begin. It will take about 5 minutes to complete. During this time rotating gears will be displayed on the screen.
  • When the reset is complete, the phone will power off and restart.
  • Go through the initial phone setup procedure.
  • Disconnect the charger.

If the display of a Nokia Lumia 520 that was purchased in Hong Kong is in Chinese, how can it be changed to English?

There are two ways to reset the phone to an English display depending on which version of Windows is installed.

Method 1 for Windows 8:

  • Turn off the phone by pressing and holding down the Power button till it switches off.
  • Press the Power button again and after it vibrates once, press the Volume Down button until and exclamation sign appears on the screen.
  • Press the following keys in the given order – Volume Up > Volume Down > Power > Volume Down.
  • The phone will now reformat and then restart. The display should be in English.

Method 2 for Windows 7:

  • Turn off the phone by pressing and holding down the Power button till it switches off.
  • Press and hold down the Volume Down and Camera buttons at the same time. Do not release them.
  • Press and hold down the Power button.
  • When the phone vibrates, release the Power button but keep the Volume Down and Camera Buttons pressed until the phone reboots, The display should be in English.

If a Nokia 520 says an incorrect screen lock password has been entered when it has not, what can be done to use the phone?

At times, this could be due to a software glitch which may be fixed by rebooting the phone. To do this, turn the phone off, remove the battery and leave it out for five minutes. Then replace the battery and turn the phone on. Check to see if the password is now accepted. If not, the only option will be to do a hard restore which will delete all data stored on the phone. To do the restore:

  • Turn off the phone, remove the battery, wait for a few minutes and replace the battery.
  • Press and hold down the Volume Down and Camera keys at the same time.
  • Press and hold down the Power key.
  • When the phone vibrates, release the Power key but keep pressing the Volume Down and Camera keys.
  • The phone will now start the restore process and will reboot when it is completed.
  • The Volume Down and Camera keys can now be released.
  • The phone will be unlocked.
  • The setup process done when the phone was first acquired will have to be repeated.

If there are no screen or audio notifications when a new voicemail comes in on a Nokia Lumia 520, how can the problem be fixed?

Case Details: Selecting the “Nokia Message” and “Nokia Voicemail” options has not worked.

This is often caused by a software glitch. Rebooting the phone may fix this. To do this, turn it off and remove the battery. Replace it after five minutes and power on the phone. Check to see if the problem is resolved. If not, a factory reset will be required. To do the reset go to Settings > About > Reset Your Phone > Accept. Test to see if the problem is fixed. If not, there may be a hardware issue that should be checked by a cell phone repair professional.

How can custom songs be assigned as ring and message tones on a Nokia Lumia 520?

Custom songs can be assigned only for ringtones. On the Lumia 520, custom sounds cannot be assigned for incoming messages. To set ringtones:

  • Download the songs you want to use and save them to the ringtones folder.
  • Open Ringtones + Sound view and tap on Ringtone.
  • Tap on Custom and then Tap on the song to be assigned.
  • Follow the onscreen instructions to assign the song.

The hassles that a troublesome smartphone can cause may be huge. You may be able to fix many Nokia Lumia 520 problems yourself without the need to go to a smartphone repair shop. The guidance of verified technical Experts will tell you the solutions you can try. You can contact Experts online, at times convenient to you, to get clear personalized solutions to your problems.

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