Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert, Get an Answer ASAP!

iPod Shuffle Troubleshooting

The iPod Shuffle offers its users innovative forms of entertainment. While it is perfect for providing entertainment while exercising, in waiting rooms, etc., problems could occur and users need a solution fast to get it working again. Consulting verified Experts will provide customized, timely answers.

Read below where Experts have answered iPod Shuffle troubleshooting questions.

What is required to download songs as well as delete existing ones?

You will need to install Apple's iTunes software. This is what you use to manage the music. It will allow you to delete music, add music, create playlists, etc. It is free, and you can get it from

What does a blinking orange light indicate?

This indicates that the unit is syncing with iTunes or that ‘Desk use” was enabled in iTunes. In this state, iPod Shuffle may be charging or fully charged. You will need to check the charge status icon next to the iPod Shuffle in iTunes or eject iPod Shuffle from iTunes, but leave it connected to USB and determine if the status light changes to solid green or solid orange.

How to reset an iPod Shuffle after it gets locked?

To reset it, do the following:

  1. Disconnect it from the computer (if connected).
  2. Move the switch on the iPod Shuffle to the OFF position.
  3. Wait for 10 seconds.
  4. Move the switch to the play in order or the Shuffle position. The green strip will be visible in either position.

How to get an old iPod Shuffle set up as a new one to start using it?

You would need to restore it to factory settings and set it up as a new device.

  • Do what this site tells you to do: Restoring iPod shuffle to factory settings.
  • Then set it up as new. This will tell you how: Apple - Support - iPod shuffle - Get Started.
  • This is the Support for that device: Apple - Support - iPod shuffle.
  • Here is the manual: Pod shuffle (4th generation) - User Guide

How to copy audio cassette tapes to one?

You need a cassette player and a patch cable that will plug into the audio out port on the player and into the Microphone input on the Mac.

Then this utility is required: Audacity: Free Audio Editor and Recorder.

Once recorded, export as AIFF files from Audacity; iTunes can import those and use them. You can then sync to the iPod.

How to charge the battery?

To charge the battery using your computer:

The iPod shuffle (3rd and 4th generation) comes with a 45 mm USB connector cable.

  • Connect the USB cable connector into a high-power USB port on your computer.
    Note: To charge an iPod Shuffle battery, connect the device to a high-power USB port. Please be aware that USB keyboards and non-powered USB hubs generally do not have high-power USB ports. If you connect to a low or non-powered port, iPod Shuffle will not charge.
  • The computer must be turned on and set to not go to sleep.
  • Plug the other end of the USB cable into the headphone port on the iPod Shuffle.
  • Verify it is connected securely.
  • Once it is plugged in, it will take about two hours to charge the battery to 80% capacity and about three hours to charge it to 100%.

To charge the battery using an iPod USB Power Adapter:

  • Connect the AC plug adapter to the power adapter (they might already be connected).
  • Plug the USB connector of the iPod Shuffle USB cable into the power adapter.
  • Plug the power adapter into a working electrical outlet.
  • Connect the iPod Shuffle to the iPod Shuffle USB Cable.
  • Verify the iPod Shuffle is connected securely.

The iPod Shuffle is a small, sleek, portable music player that is capable of holding thousands of songs. It has come a long way since it was first introduced in 2005. The latest version gives you more control over the songs that you want to play. However, when it will not wok correctly, users may not know the cause or the solution to the problem. When users need information on how to download songs, or how to reset the device, getting assistance from Experts would be the best recourse. Verified Experts are readily available to offer solutions to all iPod Shuffle problems.

Please type your question in the field below

7 verified Mac Support Specialists are online now

Mac Support Specialists on JustAnswer are verified through an extensive 8-step process including screening of licenses, certifications, education and/or employment. Learn more


Mac Medic

Some college

8567 positive reviews

Mac Genius

High School or GED

4711 positive reviews
Vinod Menon

Support Specialist

Master's Degree

2507 positive reviews
See all Mac Support Specialists
JustAnswer in the news:
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
Web sites like
...leave nothing to chance.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.