Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert, Get an Answer ASAP!

iPhone 6 Plus Troubleshooting Questions

Having a working phone is essential to most everyone's daily lifestyle and when it messes up it can be frustrating, to say the least. If your iPhone 6 Plus problems are software related, they may be things you can fix yourself, without the need to take the phone to a repair shop. The recommendations of verified technical Experts will tell you what is wrong and guide you through the steps you can take yourself to solve the problems.

Continue reading to see some iPhone 6 Plus troubleshooting questions Experts have answered.

What can be done to fix a frozen screen?

Case Details: A factory restore cannot be done, as no data on the phone has been backed up.

A reset may fix the problem. First, press and hold down the Power and Home buttons at the same time and keep them pressed until the Apple logo appears on the screen. Release the buttons to allow the reset to begin. If this does not work, download and install the latest version of iTunes to a computer. Connect the phone to the computer and see if it is recognized. If it is, use the Backup option to backup all the phone data to the computer and then use the Restore option to restore/reset it. If iTunes does not recognize the phone, then a factory restore, with the deletion of all data, is the only option.

How can emails in a Gmail account be permanently deleted?

Case Details: There is no Delete button visible on the screen and swiping an email to the left only moves it to the All Mail folder.

Swiping to the left archives the mail. To make the Delete button visible close the mail app. Tap on Settings > Mail > Contacts > Calendar. Tap on the Gmail option and then tap on the Gmail ID. Now tap on Advanced. On the screen that opens, tap on “Move Discarded Messages Into” and Select Deleted Mailbox. Tap on Account and then on Done. Open the mail and the Delete button should be visible. Selecting an email and tapping the Delete button will move it to the Deleted Mailbox. From here the mail can be either manually deleted or allowed to remain for 30 days after which they will be automatically deleted. If for any reason this does not work, tap Edit at the top right of the screen and select the email to be deleted. Tap Move and then tap Trash to move the mail directly to the Trash folder.

What can be done to fix an iPhone 6 Plus that is unresponsive and the screen is stuck on the iTunes and cable symbol?

The symbol means that the software in the phone has crashed. To resolve the problem, a special firmware recovery mode (DFU) will have to be used. The procedure will erase the phone completely and reinstall the operating system. All user data will be deleted and anything that has not been backed up cannot be retrieved. Backed up data can be re-synced. To do the reset:

  • Download and install the latest version of iTunes to a computer.
  • Open iTunes and connect the phone to the computer.
  • Press and hold the Sleep/Wake button on top of the phone until the device turns off. Release the button.
  • Then hold down the Sleep/Wake button again along with the Home button on the front of the phone for 10 seconds.
  • Release the Sleep/Wake button but continue to press the Home button.
  • After a few more seconds, iTunes should give a message that it has found a device in recovery mode.
  • Click Ok and follow the onscreen instructions that appear.

What causes one to intermittently return to the default ringtone?

This sounds like a firmware issue. First, go to Settings > Notifications > Phone. On the screen that appears, check to see that the desired ringtone is set. If that does not help, rebooting the phone by pressing and holding down the Power and Home buttons till the Apple logo appears may work. If this too does not fix the problem, go to Settings > General > Reset and tap on Reset All Settings. If the problem persists, a restore should work. Open iTunes on a computer and connect the phone to it. When the phone is listed in iTunes, click on it. Backup all the data on the phone for re-syncing after the restore. Then click on the Restore option to restore the phone.

How to fix one when it is stuck in the zoom mode where it is not possible to enter the 4 digit code?

Double tap on the screen using 3 fingers. This will clear the zoom and return the screen to normal view. It may take a few attempts for all 3 fingers to tap simultaneously.

If the home screen does not rotate from portrait to landscape, how can the problem be fixed?

Case Details: All the other screens rotate normally.

This happens when the display of the device is in zoom mode. This can be changed by going to Settings > Display & Brightness > Display Zoom and selecting Standard.

How can photos that remain after a backup be deleted?

Case Details: No delete option is visible.

The pictures that are on the phone after a backup are known as Camera Roll photos. There is a different procedure to delete these. At the bottom of the Photos app select Albums and then select All Photos. Scroll through the photos and select those that are to be deleted. Then press on the Trashcan icon at the bottom right of the screen to delete them. If the Trashcan does not appear, it means that these are not backups but photos transferred from the computer to the phone. In this case, when Albums is selected, the screen should show PC or Computer. Open iTunes on the computer and connect the phone. Select the phone and then select Photos. Uncheck the album to be deleted and press on Sync.

When you are faced with iPhone 6 Plus problems, there are often solutions you can apply yourself, without the need to spend money and waste time going to a repair shop. Being sure of what is wrong and how it can be fixed will enable you to take the right actions. The guidance of verified electronic Experts will provide you with the information and assistance you need. Experts can be contacted online, when convenient to you, to give customized answers to your questions in real time.

Please type your question in the field below

3 verified Technicians are online now

Technicians on JustAnswer are verified through an extensive 8-step process including screening of licenses, certifications, education and/or employment. Learn more

Online
Vinod Menon

Customer Service

Master's Degree

★★★★★
386 positive reviews
Online
Kriptokrit

Smartphone Tech.

★★★★★
176 positive reviews
Online
Joel Kalman

Electrical Engineer

Master of Science Degree

★★★★★
94 positive reviews
See all Technicians