Have a tax question? Ask a tax Expert
Welcome to Just Answer. My name is ***** ***** I will be happy to assist you.
Are you using your CORRECT login information?
When you filed your tax return through TurboTax, did you receive two emails after transmitting? The first email tells you your return was successfully transmitted to the IRS, and the second email tells you that your return was ACCEPTED OR REJECTED.
Then your return was not transmitted to the IRS.
Can you access your TurboTax account?
Do you know your login information?
You need to know your user name and password ***** get into your TurboTax account.
Offers of phone calls are site generated. You can ignore it.
We can continue here.
Your tax return is sitting in your TurboTax account and was never transmitted.
You will have to get into your TurboTax account so you can transmit your tax return. TurboTax does not automatically transmit your return for you.
I am trying to HELP you because I know how the TurboTax program works.
I am not asking you about a call. I advised you that the calls are automatically generated. Just ignore it.
I am not asking you about a call. It is automatically generated by the site.
TurboTax should be able to help you with your login information.
Try to sign into your TurboTax account. Click on "FORGOT USER NAME."
Do the same thing for "FORGOT PASSWORD."
You are not communicating with TurboTax.
This is Just Answer.
You can call TurboTax at 1-***-***-****.
It is almost the end of tax season, and they are very busy with many calls.
Unfortunately, you will have to keep trying because you cannot remember your login information.
The only other alternative is to create a completely new account in TurboTax and prepare your tax return again so you can transmit it. When you create your new account, remember your login information.
Let me know what happens.
I'll be here.
Were you able to log into your existing TT account?
I understand. TurboTax is overwhelmed with customer phone calls and very short staffed.
As I mentioned, if you cannot log in to your existing TT account, create a NEW account and prepare your return so you can transmit it.