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The URS cannot find my 2017 Taxes and I filed them with

Customer Question
The URS cannot find...

The URS cannot find my 2017 Taxes and I filed them with Turbo Tax around 2/12/18,

Accountant's Assistant: The Accountant will know how to help. Please tell me more, so we can help you best.

I am unable to log in to Turbo Tax also and need help.

Accountant's Assistant: Is there anything else the Accountant should be aware of?

Turbo Tax can't seem to find my taxes either.

Submitted: 24 days ago.Category: Tax
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Answered in 7 minutes by:
4/2/2018
Tax Professional: Barbara, Enrolled Agent replied 24 days ago
Barbara
Barbara, Enrolled Agent
Category: Tax
Satisfied Customers: 5,819
Experience: 20+ years of experience in tax preparation; 30+ years of experience as a real estate/corporate paralegal.
Verified

Welcome to Just Answer. My name is ***** ***** I will be happy to assist you.

Are you using your CORRECT login information?

When you filed your tax return through TurboTax, did you receive two emails after transmitting? The first email tells you your return was successfully transmitted to the IRS, and the second email tells you that your return was ACCEPTED OR REJECTED.

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Customer reply replied 24 days ago
I did not receive any emails on my taxes being submitted.
Tax Professional: Barbara, Enrolled Agent replied 24 days ago

Then your return was not transmitted to the IRS.

Can you access your TurboTax account?

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Customer reply replied 24 days ago
No.
Tax Professional: Barbara, Enrolled Agent replied 24 days ago

Do you know your login information?

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Tax Professional: Barbara, Enrolled Agent replied 24 days ago

You need to know your user name and password ***** get into your TurboTax account.

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Customer reply replied 24 days ago
I said NO!!! I am not able to afford afford $52
Tax Professional: Barbara, Enrolled Agent replied 24 days ago

Offers of phone calls are site generated. You can ignore it.

We can continue here.

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Customer reply replied 24 days ago
I just need to get my Tax question answered and filed with Turbo Tax. I also would like to know what happe=ned on 2/12/18 to my other nTax form!!!!!!!
Customer reply replied 24 days ago
I am not getting any answers from you!!!
Tax Professional: Barbara, Enrolled Agent replied 24 days ago

Your tax return is sitting in your TurboTax account and was never transmitted.

You will have to get into your TurboTax account so you can transmit your tax return. TurboTax does not automatically transmit your return for you.

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Tax Professional: Barbara, Enrolled Agent replied 24 days ago

I am trying to HELP you because I know how the TurboTax program works.

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Customer reply replied 24 days ago
Will you please STOP asking me about a CALL, I said NO.
Tax Professional: Barbara, Enrolled Agent replied 24 days ago

I am not asking you about a call. I advised you that the calls are automatically generated. Just ignore it.

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Customer reply replied 24 days ago
I forgot man sign in information and when I tried to ask them for help, they sent me to this program. ?????
Tax Professional: Barbara, Enrolled Agent replied 24 days ago

I am not asking you about a call. It is automatically generated by the site.

TurboTax should be able to help you with your login information.

Try to sign into your TurboTax account. Click on "FORGOT USER NAME."

Do the same thing for "FORGOT PASSWORD."

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Customer reply replied 24 days ago
The texts keep saying you are answering but my online account does not show any answers from you? What his going on?
Tax Professional: Barbara, Enrolled Agent replied 24 days ago

You are not communicating with TurboTax.

This is Just Answer.

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Customer reply replied 24 days ago
I have tried that and ut did not work???
Customer reply replied 24 days ago
Turbo Tax does not answer the phone calls so I can review it with them???
Tax Professional: Barbara, Enrolled Agent replied 24 days ago

You can call TurboTax at 1-***-***-****.

It is almost the end of tax season, and they are very busy with many calls.

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Customer reply replied 24 days ago
I called that number and the machine said she did not find my return so I was not able to wait for a person.?????"
Customer reply replied 24 days ago
The machine would not move me to the next level,
Tax Professional: Barbara, Enrolled Agent replied 24 days ago

Try(###) ###-####

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Customer reply replied 24 days ago
I called that number
Customer reply replied 24 days ago
My neighbor just came by to help me. I have to go do that now. Can I get back to you when I am finished?
Tax Professional: Barbara, Enrolled Agent replied 24 days ago

Unfortunately, you will have to keep trying because you cannot remember your login information.

The only other alternative is to create a completely new account in TurboTax and prepare your tax return again so you can transmit it. When you create your new account, remember your login information.

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Tax Professional: Barbara, Enrolled Agent replied 24 days ago

Let me know what happens.

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Customer reply replied 24 days ago
Ok Later.
Tax Professional: Barbara, Enrolled Agent replied 24 days ago

I'll be here.

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Customer reply replied 24 days ago
I am back now
Tax Professional: Barbara, Enrolled Agent replied 24 days ago

Were you able to log into your existing TT account?

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Customer reply replied 24 days ago
Barbara, I just called Turbo Tax and was not able to get to talk to an agent
Tax Professional: Barbara, Enrolled Agent replied 24 days ago

I understand. TurboTax is overwhelmed with customer phone calls and very short staffed.

As I mentioned, if you cannot log in to your existing TT account, create a NEW account and prepare your return so you can transmit it.

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