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Can't get 2017 1041 return to work. I have the 2016 return,

Customer Question
Can't get 2017 1041...

Can't get 2017 1041 return to work. I have the 2016 return, but it needs a Utah state return. The message is "Start new return - state taxes tab- download Utah- Close- Reopen- open original file. I've tried it, but still doesn't work.!

Accountant's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Dell

Accountant's Assistant: How long has this been going on with your computer? What have you tried so far?

Just the past day or two. Tried the "Start New Return-- State Taxes Tab -- etc.

Submitted: 3 months ago.Category: Tax
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Customer reply replied 3 months ago
Waiting!
Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 1 day by:
3/25/2018
Tax Professional: Mark Anderson, Tax Attorney replied 3 months ago
Mark Anderson
Mark Anderson, Tax Attorney
Category: Tax
Satisfied Customers: 758
Experience: Tax attorney and accountant
Verified

Have you tried uploading the state return again?

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Tax Professional: Mark Anderson, Tax Attorney replied 3 months ago

What software are you using? If you are using turbo tax you can contact their customer service line to get help.

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Tax Professional: Mark Anderson, Tax Attorney replied 3 months ago

If you used turbo tax, then you can contact them:

https://support.turbotax.intuit.com/contact/

If i answered your question, then please accept my answer. Otherwise, please reply. Thank you.

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