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Submitted question to: received reply to follow screens.

Customer Question
Submitted question to *****...

Submitted question to ***** *****: received reply to follow screens. Question, cannot load 1099 A & B info manually after downloading some from bankers. What I do is: start on "your 2017 income summary page; select "import summary", select "view". select "+add other documents": select "I'll type it in myself"--continue. program takes me back to "your 2017 income summary" page.

Accountant's Assistant: What device or product does this involve?

Turbo Tax 2017 Deluxe.

Accountant's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

ASUS laptop running Windows 10.

Accountant's Assistant: What Asus model do you have?

G75VX-BH17N11

Accountant's Assistant: What have you tried so far with your Asus? Have you installed any updates recently?

What I've tried is in my first message, I loaded Turbo Tax Thursday and downloaded updates then.

Accountant's Assistant: The Laptop Technician will be able to walk you through that. Anything else you want the Computer Expert to know before I connect you?

That's it.

Submitted: 1 month ago.Category: Tax
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Answered in 29 minutes by:
3/17/2018
Tax Professional: Lane, JD, CFP, MBA, CRPS replied 1 month ago
Lane
Lane, JD, CFP, MBA, CRPS
Category: Tax
Satisfied Customers: 13,989
Experience: Law Degree, specialization in Tax Law and Corporate Law, CFP and MBA, Providing Financial & Tax advice since 1986
Verified

Sorry for the bot Andrew ... Real person here. My name’s Lane …

I hold a law degree (J.D.), with concentration in Tax Law, Estate law & Corporate law, an MBA in finance, a BBA, and CFP & CRPS (Chartered Retirement Plans Specialist) designations, as well - I’ve been providing financial, Social Security/Medicare, estate, corporate, non-profit, and tax advice, to clients on three continents, since 1986.

I’m reading your question now.

Bear with me a moment while I type up my response.

….

Then if you have further questions we can go from there.

..

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Tax Professional: Lane, JD, CFP, MBA, CRPS replied 1 month ago

So sorry this looks like a software question rather than a tax law question. Is that right?

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Tax Professional: Lane, JD, CFP, MBA, CRPS replied 1 month ago

I use one of the intuit professional products and used TTax years ago. One thought: Have you tried (1) scrolling down an selecting what's been added TO the summary to do the input? (On the screen "Your 2017 Income Summary," scroll all the way down to the last section, "Less Common Income.")

....,

(2) Deleting the form(s) and entering everything manually?

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Tax Professional: Lane, JD, CFP, MBA, CRPS replied 1 month ago

If neither of these work, I'll release so that a financial software expert or someone with more operational knowledge about turbotax can help

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Tax Professional: Lane, JD, CFP, MBA, CRPS replied 1 month ago

Let me know, so I can release if this doesn't help...

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Customer reply replied 1 month ago
Why they sent me to a tax pro and charged me 5 bucks to get a program problem solved is beyond me. Turbo tax has a "go to" problem that is creating a loop situation in the program. Please get me to a program tech and get my 5 bucks refunded.
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