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I still have not received my 2016 tax refund. I went in

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office and did face to...
I still have not received my 2016 tax refund. I went in office and did face to face identification in June. Why haven't I gotten it yet. They said it was ok .
Submitted: 10 months ago.Category: Tax
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Answered in 5 minutes by:
9/27/2017
Tax Professional: Barbara, Enrolled Agent replied 10 months ago
Barbara
Barbara, Enrolled Agent
Category: Tax
Satisfied Customers: 6,665
Experience: 20+ years of experience in tax preparation; 30+ years of experience as a real estate/corporate paralegal.
Verified

Welcome to Just Answer. My name is ***** ***** I will be happy to assist you.

When you went to the office, did the representative tell you when to expect it?

Are you getting your refund by direct deposit or check by mail?

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Customer reply replied 10 months ago
She told me it would be up to 9 weeks. I did this in June.I am getting it direct deposited but up until two or three days ago I lost my debit card. I just now got another one but I can't get to anyone to change info on my direct deposit
Tax Professional: Barbara, Enrolled Agent replied 10 months ago

Did your bank account number change or did you just lose your debit card?

Did you provide the correct routing number and account number for the direct deposit?

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Customer reply replied 10 months ago
When I talked to an advocate she said something bout them might be wanting to see proof of my self employment. But I lost my house my vehicle and all my belongings in hurricane Harvey. So I don't have any proof at all
Customer reply replied 10 months ago
I did everything right. And I don't know if my account or routing # changed. I don't see why it would
Tax Professional: Barbara, Enrolled Agent replied 10 months ago

I understand.

The IRS may still be processing/checking your return because of your self employment.

Call the IRS refund hotline number at 1-***-***-**** to find out the status of your refund. Information is available 24/7. Let me know the information you receive after you call the number.

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Customer reply replied 10 months ago
I have called. The last time I called the automated service said it couldn't give me any information on it. Before that it said still being processed
Tax Professional: Barbara, Enrolled Agent replied 10 months ago

The information is updated every 24 hours. Call again and let me know what information you receive.

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Customer reply replied 10 months ago
Ok hold on
Tax Professional: Barbara, Enrolled Agent replied 10 months ago

Take your time. I'm waiting for you.

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Customer reply replied 10 months ago
It said it couldn't give me any information on it and I should wait at least a am before I call them back
Customer reply replied 10 months ago
Week
Tax Professional: Barbara, Enrolled Agent replied 10 months ago

You want to speak to an IRS representative to find out the status of your refund.

Follow these instructions so you can speak directly to a representative. You can start calling in about 1/2 hour.

Call the IRS: 1-***-***-**** hours 7 AM - 7 PM local time Monday-Friday

When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.

So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.

Then press 1 for "form, tax history, or payment".

Then press 3 "for all other questions."

Then press 2 "for all other questions."

- When it asks you to enter your SSN or EIN to access your account information, don’t enter anything.

- After it asks twice, you will get another menu.

Then press 2 for personal or individual tax questions.

It should then transfer you to an agent.

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Customer reply replied 10 months ago
Ok thank you
Tax Professional: Barbara, Enrolled Agent replied 10 months ago

My pleasure.

Let me know what information you receive from the representative.

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Customer reply replied 10 months ago
Ok I will
Tax Professional: Barbara, Enrolled Agent replied 10 months ago

Great. Thank you.

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