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Have extension to file 2016 taxes. My computer crashed.

Customer Question
Hi Pearl, have...

Hi Pearl, have extension to file 2016 taxes. My computer crashed. Cannot access . Need new computer. Old.

Accountant's Assistant: The Expert will know how to help. Please tell me more, so we can help you best.

Donna Aragon(###) ###-####97

Accountant's Assistant: Is there anything else the Expert should be aware of?

I do not owe . Do not have 2016 with me. do not want my Mother to hear me. was going to call. May not have brought enough paperwork with me.

Submitted: 11 months ago.Category: Tax
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9/20/2017
Tax Professional: Mark Taylor, Certified Public Accountant (CPA) replied 11 months ago
Mark Taylor
Mark Taylor, Certified Public Accountant (CPA)
Category: Tax
Satisfied Customers: 2,442
Experience: Certified Public Accountant
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Hi, my name is Mark. I will be happy to help you with your questions. Are you trying to obtain your wage and income information needed to compete your return?

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Customer reply replied 11 months ago
cannot remember what portion was requested. Thought would be chatting directly with IRS. when i did have working computer, the info I inserted was rejected. It was amount from 2015 return.
Customer reply replied 11 months ago
if i remember correctly, it was from line 15. Total income.
Customer reply replied 11 months ago
Turbo Tax was filing method.
Customer reply replied 11 months ago
are we still connected/
Tax Professional: Mark Taylor, Certified Public Accountant (CPA) replied 11 months ago

Sorry I had to step away from the computer. This is a service that is outside of the IRS. You can request a copy of your tax transcript from the IRS. The tax transcript would contain the Adjusted Gross Income for 2015. Let me get the link for you.

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Customer reply replied 11 months ago
it was the adjusted gross income I sent and was rejected.
Tax Professional: Mark Taylor, Certified Public Accountant (CPA) replied 11 months ago

Here is a link to request a tax transcript. https://www.irs.gov/individuals/get-transcript

You would want to make sure the AGI on the transcript is the same as you have in your records.

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Customer reply replied 11 months ago
It is.
Tax Professional: Mark Taylor, Certified Public Accountant (CPA) replied 11 months ago

The other option would be to file a paper return.

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Customer reply replied 11 months ago
Mark, I have work today. errands first. Know you are multi-tasking. just the same...
Customer reply replied 11 months ago
am technology challenged. Will try to access on phone from work.
Thank you for your time. Donna
Tax Professional: Mark Taylor, Certified Public Accountant (CPA) replied 11 months ago

If the AGI is the same it should not be rejected. Unfortunately, sometimes it is necessary to prepare a paper return.

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