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What was the check for? How do you know the money was sent to the IRS?
A check addressed to AZ DOR would not be cashed by the IRS or sent to IRS. It can take up to 2 weeks for a payment to show on your account after it cleared your bank. It is because the processing clerk who handles bank deposits often does not have clearance to update individual accounts. It is usually done by another clerk down the line. When the checks cleared the bank? I would give them at least 10 business days.
Many states have separate department that serves as mediators between the tax department and the taxpayers, similar to the IRS taxpayer advocate services but AZ does not seems to be one of them.
According to AZDOR website
If you wish to call or write to the department to express concerns about how your account was handled, please contact the Taxpayer Problem Resolution Officer, who reports directly to the Director of the department(###) ###-#### One of the primary purposes of this office is to receive and evaluate complaints of improper, abusive or inefficient service by employees of the department, and to identify policies and practices of the department that might be barriers to the equitable treatment of taxpayers and recommend alternatives to the director.
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