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Tax.appeal.168
Tax.appeal.168, Tax Accountant
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I have changed my email address, my physical address, and

Customer Question

I have changed my email address, my physical address, and are unable to go on line to renew my PTIN. The system keeps telling me to try again since my SS# ***** not changed. Please help. Thank you.
Submitted: 1 year ago.
Category: Tax
Expert:  Tax.appeal.168 replied 1 year ago.

Happy New Year!! Since you're having trouble online, you may want to call the PTIN information line so that they can assist you.

PTIN Account Information Line - Toll-Free: 877-613-PTIN (7846)
TTY:
***-***-****
Toll Number for International Callers:
+1(###) ###-####strong>
Hours of Operation: Monday - Friday, 8:00 a.m. - 5:00 p.m. (CST)

You can also go to the following IRS webpage and chat live with a representative. You may be able to get the issue solved this way as well.

https://www.irs.gov/Tax-Professionals/Contact-the-Return-Preparer-Program

Let me know if you require further assistance with this matter.

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